Position Details

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

Ross Stores seeks a Retail Associate in San Jose, CA to provide friendly, efficient customer service, manage merchandise, and uphold store standards. The role emphasizes safety, MOS compliance, and accurate cash handling within a busy retail environment.

Key Responsibilities

Ensure safety on the sales floor and respond to unsafe conditions
Greet and assist Customers with merchandise and questions
Maintain clean, organized store and proper merchandise presentation
Expedite newly received merchandise to the sales floor and stock per guidelines
Follow MOS policies and loss prevention standards

Technical Overview

No software-focused requirements; role relies on POS systems, PDTs, and MOS/Loss Prevention processes to manage transactions and inventory.

Ideal Candidate

The ideal candidate is a customer-focused retail associate with the ability to handle cash and merchandise. They thrive in a fast-paced store environment, maintain safety standards, and deliver friendly service.

Must-Have Skills

Effectively communicate with CustomersAssociates and Store Leadership in a friendlyrespectfulcooperative and pleasant manner.Ability to perform basic mathematical calculations commonly used in retail environments.

Required Skills

PDTsPersonal Digital TerminalsPOS SystemsCash HandlingCredit Card TransactionsMark-Out-of-Stock (MOS) PoliciesLoss PreventionMerchandise PresentationRestockingInventory ReplenishmentSafety ComplianceCustomer ServiceCommunication

Hard Skills

PDTsPersonal Digital TerminalsPOS SystemsCash HandlingCredit Card TransactionsMark-Out-of-Stock (MOS) PoliciesLoss PreventionMerchandise PresentationRestockingInventory ReplenishmentSafety Compliance

Soft Skills

Customer ServiceCommunicationTeamworkProblem-SolvingAttention to DetailTime ManagementAdaptabilityIntegrity

Industry & Role

Industry Retail

Job Function Provide front-line customer service and merchandise management in a Ross Stores location.

Role Subtype Customer Service Rep

Keywords for Your Resume

Retail AssociateRoss StoresPDTsPersonal Digital TerminalsMOS policiesMark-Out-of-StockShortage HighwayStore Protection SpecialistSPSLoss Prevention Awareness programmerchandise protection standardscash handlingcredit card informationregister-trainedcustomer serviceSafetydress codeRestroom supplies replenishmentCustomer ServiceCash HandlingLoss PreventionCredit Card TransactionsMerchandise Presentation

Deal Breakers

On-site work required at the San Jose, CA location, Ability to stand for 100% of shift, Ability to lift more than 25 pounds

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