Position Details

Type Full-Time

Experience lead

Exp. Years 1+ year

Education Not specified

Category Data & Analytics

About this role

Reporting Analyst role focused on building and delivering data reports from multiple sources to support KPI tracking and incident/agent performance. Emphasis on automation, ad-hoc reporting, and collaboration with operations, vendors, and management.

Key Responsibilities

Design, build, test and delivery of all reports; Build ad-hoc reporting as needed; First-line troubleshooting of reporting issues; Input for process improvement; Collaborate with operational staff, vendors, and management to meet business requirements

Technical Overview

Role involves design, build, test and delivery of reports using Excel, Access and SQL; BI tooling such as Power BI, Crystal Reports, and Business Objects; potential ITIL/ServiceNow familiarity; security/compliance considerations.

Ideal Candidate

The ideal candidate is a mid-level data/analytics professional with 1+ year IT experience, strong SQL and reporting skills, proficient in Excel and BI tools (Power BI, Crystal Reports) and experience with healthcare retail operations.

Must-Have Skills

None listed

Required Skills

ExcelMicrosoft ExcelExcel data manipulationPower BICrystal ReportsBusiness ObjectsSQLSQL developmentOracle SQL functionsAccessAccess Database creation and managementRelational databaseServiceNowIEX Totalview Workforce ManagementVerint Impact 3601+ year IT experienceStrong verbal and writing skillsStrong interpersonal skillsAttention to detail

Industry & Role

Industry Healthcare & Medical

Job Function Develop and deliver data reports and dashboards to support store operations and KPI tracking

Role Subtype Reporting Analyst

Tech Domains Microsoft Excel, Power BI, Crystal Reports, Business Objects, SQL, Oracle SQL, Access, Relational Database, ServiceNow

Keywords for Your Resume

Reporting AnalystExcelMicrosoft ExcelExcel data manipulationSQLSQL developmentPower BICrystal ReportsBusiness ObjectsAccessAccess Database creation and managementRelational databaseOracle SQL functionsServiceNowIEX Totalview Workforce ManagementVerint Impact 360ITIL Incident ManagementAd-hoc reportingKPIService Level Adherencedata extractionmacro level

Deal Breakers

Lack of 1+ year IT experience, No experience with Excel data manipulation or relational databases, No SQL development experience, Inability to work in a fast-paced healthcare retail environment

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