Position Details

Type Not Specified

Experience mid

Exp. Years 2+ years

Education Bachelor's degree required in Operations Management, Business Administration, or quantitative field (Math, Finance, Engineering, Statistics, or Economics)

Category Data & Analytics

About this role

Forecast planning and data analysis role focused on creating and publishing forecasts for Call Centers and Fulfillment Centers at QVC/HSN, with modeling to improve forecast accuracy, staffing, and related metrics.

Key Responsibilities

Tactical planning and forecasting for CS and distribution
develop statistical models for forecasting
interface with managers and end-users for feedback
maintain records of volumes/variables for published forecasts
facilitate forecast meetings

Technical Overview

Stack includes Excel, SQL, Tableau, Python; forecasting models; data management and stakeholder collaboration.

Ideal Candidate

The ideal candidate is a mid-level data analyst / forecast planner with 2+ years of operations analysis experience, strong Excel/SQL/Tableau/Python skills, and the ability to build forecasting models for call centers and distribution.

Must-Have Skills

Bachelor's degree required in Operations ManagementBusiness Administrationor quantitative field2+ years' experience in operations analysisStrong skills in ExcelSQLTableauPython

Nice-to-Have Skills

Knowledge of data modeling or simulationExperience with Customer Service & Distribution principles

Required Skills

Bachelor's degreeExcelSQLTableauPythonforecastingdata modelingstatisticsoperations analysisWest Chester work site

Hard Skills

ExcelSQLTableauPythonStatisticsData ModelingForecasting

Soft Skills

Analytical thinkingInterpretiveProblem-solvingCommunicationCollaboration

Industry & Role

Industry Retail & E-commerce

Job Function Forecasting and data analysis to optimize call center and distribution staffing

Role Subtype Data Analyst

Tech Domains Python, SQL / PostgreSQL, Tableau, Microsoft 365

Keywords for Your Resume

Forecast Plannerdata analystForecastingExcelSQLTableauPythondata modelingstatisticscall centersfulfillment centerson-sitehybridWest ChesterPABachelor's degree2+ years' experience in operations analysisCustomer Service & Distributionforecastingdata analysis

Deal Breakers

Less than 2 years' experience in operations analysis, Lack of proficiency in Excel, SQL, Tableau, or Python, Bachelor's degree not in listed fields

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