Position Details
About this role
Remote IT service desk role providing first-line support to TD SYNNEX colleagues, handling incidents and service requests with basic troubleshooting and escalation when needed.
Key Responsibilities
- Assist in incident/service request creation
- Conduct basic troubleshooting
- Escalate complex issues
- Meet SLAs
- Maintain knowledge base
Technical Overview
Requires ITIL framework knowledge, basic Microsoft 365, and CompTIA A+; supports incident lifecycle and knowledge base usage.
Ideal Candidate
The ideal candidate is an entry-level IT service desk professional with 1-3 years of relevant experience, ITIL Foundation, and CompTIA A+, who can communicate effectively in English and handle incident/service requests with strong customer service orientation.
Must-Have Skills
Nice-to-Have Skills
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of ITIL Foundation or CompTIA A+, No Associate Degree in IT or related field, Insufficient English proficiency
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