Position Details

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

Retail Associate at Ross Stores is responsible for delivering a positive shopping experience, maintaining store standards, and assisting customers with merchandise and transactions.

Key Responsibilities

Greets customers and provides courteous service
Maintains clean, organized store and proper merchandise presentation
Handles cash, checks, and refunds with accuracy
Follows MOS policies and loss prevention standards
Assists customers with merchandise and answers questions

Technical Overview

Role relies on basic store technology such as Point of Sale (POS) systems and registers; no software development or IT infrastructure involved. Emphasis on customer service and store operations.

Ideal Candidate

The ideal candidate is an entry-level retail associate with strong customer service and basic math skills, able to handle POS transactions and maintain store standards.

Must-Have Skills

Effectively communicate with CustomersAssociates and Store Leadership in a friendlyrespectfulcooperative and pleasant manner.Ability to perform basic mathematical calculations commonly used in retail environments.

Nice-to-Have Skills

Experience in retail or customer-facing roleExperience using cash registers or POS systemsKnowledge of MOS policies and loss prevention practices

Required Skills

effective communication with customers and store leadershipbasic mathematical calculationscash handlingPOS operationMOS policiesloss preventionmerchandise presentationsafety awarenessteamworkstore operationscustomer service

Hard Skills

Point of Sale (POS) systemsPOSCash handlingMerchandise presentationMark-Out-of-Stock (MOS) policiesLoss PreventionSafety complianceStock replenishmentFacility cleanliness

Soft Skills

CommunicationCustomer serviceTeamworkProblem-solvingAttention to detailAdaptabilityIntegrity

Industry & Role

Industry Retail

Job Function Deliver exceptional customer service while maintaining store operations and sales floor presentation

Role Subtype retail associate

Keywords for Your Resume

Retail AssociateRoss StoresCustomer servicePOS (Point of Sale)Point of SalePOSMOS policiesMark-Out-of-Stock (MOS) policiesLoss PreventionMerchandise presentationStore operationsSafetyEye contactGreeting customersTeamworkCommunicationBasic mathematical calculationsPDTsRegistersCash handlingOn-siteStock replenishment

Deal Breakers

Must be able to stand for long hours, Must be able to lift up to 25 pounds, Must be able to work on-site in Calumet City, IL

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