About this role
Senior Technical Operations Analyst responsible for ETL production support and day-to-day IT operations, leveraging Informatica PowerCenter/IDMC, Unix/SQL, and ServiceNow within a hybrid model.
Key Responsibilities
- Maintain ETL production support
- Root cause analysis
- Incident management
- ServiceNow tickets
- SLA adherence
Technical Overview
Stacks include Informatica PowerCenter and IDMC; scheduling with Tivoli Workload Scheduler; scripting with Shell/Perl/Python; ITIL-aligned incident/change management; cloud exposure to AWS.
Ideal Candidate
The ideal candidate is a senior IT operations analyst with 4+ years in ETL production support, strong Informatica expertise (PowerCenter and IDMC), Unix/SQL skills, and ServiceNow/ITIL experience; comfortable in a hybrid/remote-capable environment across multiple locations.
Must-Have Skills
Bachelor's degree in ITComputer ScienceEngineering or related field; or equivalent work experience4-7 years of ETL Production support experience using Informatica productsExperience in Unix and SQLExperience or exposure to scheduling tools like TWSKnowledge of Informatica PowerCenter and Informatica Cloud (IDMC)Excellent communication skills and ITIL process knowledgeServiceNow experienceProactive in IT project work and continuous service improvementUnix scripting knowledge (ShellPerlPython)PL/SQL Queries and Procedures
Nice-to-Have Skills
Knowledge or experience in AWS CloudKnowledge of PythonKnowledge of Tidal Scheduling
Required Skills
Informatica PowerCenterInformatica Cloud (IDMC)UnixSQLTivoli Workload SchedulerShell scriptingPerlPythonPL/SQLServiceNowITILIncident managementChange managementProduction supportETLAWS Cloud
Hard Skills
Informatica PowerCenterInformatica Cloud (IDMC)UnixSQLTivoli Workload SchedulerShell scriptingPerlPythonPL/SQLServiceNowITIL
Soft Skills
Customer serviceVerbal & written communicationProblem-solvingAnalytical skillsTeamwork
Certifications
Preferred
ITIL Certification (preferred)
Keywords for Your Resume
Senior Technical Operations AnalystInformatica PowerCenterInformatica Cloud (IDMC)UnixSQLTivoli Workload SchedulerShell scriptingPerlPythonPL/SQLServiceNowITILIncident managementChange managementRoot cause analysisProduction supportETLAWS Cloud
Deal Breakers
Lack of 4+ years ETL production support experience, Inability to work in a hybrid model
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