Position Details

Type Not Specified

Experience mid

Exp. Years 2+ years

Education Bachelor's degree in Business, Computer Science, or equivalent professional experience

Category Data & Analytics

About this role

Twilio's Business Intelligence Analyst 3 role leads QA initiatives and uses advanced analytics to improve customer experience and process efficiency across Global Operations.

Key Responsibilities

Design and implement QA frameworks
Mentor frontline employees
Generate actionable insights from performance data
Collaborate with cross-functional teams to establish quality standards
Perform advanced trend analysis

Technical Overview

Role involves designing QA frameworks, mentoring, and analyzing performance data using Zendesk and G Suite; requires BI tooling and data visualization to drive executive-level decisions.

Ideal Candidate

The ideal candidate is a mid-level BI analyst with 2+ years QA experience, strong data analysis and leadership skills, proficient with Zendesk and G Suite, driving quality initiatives and reporting to executives from a remote Colombia-based role.

Must-Have Skills

Bachelor's degree in BusinessComputer Scienceor equivalent professional experience2+ years of QA or similar analytical role with leadership responsibilitiesAdvanced proficiency with quality management platforms (ZendeskG Suite) and data analysis tools

Nice-to-Have Skills

process improvement initiativescoaching and feedbackstatistical analysis and reporting to executive stakeholdersmulti-project management

Required Skills

Business IntelligenceQAleadershipanalyticsprocess optimizationcross-functional collaborationZendeskG SuiteGoogle Workspacedata analysisstatistical analysistrend analysisexecutive reportingmentoringcoachingquality management platforms

Hard Skills

ZendeskG Suite (Google Workspace)data analysisstatistical analysistrend analysisquality assurancequality management platformsbusiness intelligencedata visualization

Soft Skills

leadershipcoachingcommunicationcross-functional collaborationanalytical thinkingproblem-solving

Industry & Role

Industry SaaS

Job Function Lead quality assurance programs and analytics improvements across Global Operations

Role Subtype Business Intelligence Analyst

Tech Domains Power BI, Tableau, SharePoint, SQL / PostgreSQL, Workday

Keywords for Your Resume

Business Intelligence AnalystBIQuality AssuranceQAleadershipanalyticsprocess optimizationcross-functional collaborationZendeskG SuiteGoogle Workspacedata analysisstatistical analysistrend analysisexecutive reportingmentoringcoachingquality management platformsremotecolombiabusiness intelligenceqazendeskg suite

Deal Breakers

Not specified

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