Position Details

Type Full-Time

Experience entry

Exp. Years 4+ years

Education High School Diploma or Equivalent; Bachelor's degree accepted

Category IT Support & Helpdesk

About this role

IT Client Support Specialist I will provide IT support including software and hardware troubleshooting, configuration, and installation across UCF campuses. Support across Windows, macOS, and Linux; endpoint management and vulnerability remediation; create knowledge base documentation; and be available for after-hours emergencies.

Key Responsibilities

Maintain, install, upgrade, and repair hardware and software across desktops, laptops, workstations, and peripherals
Troubleshoot computer and network issues and escalate complex problems when needed
Create and update knowledge base documentation, provide user training, and coordinate with vendors for troubleshooting, repairs, and parts replacement
Meet annual performance metrics and service-level targets, contributing to vulnerability remediation and overall service quality
Serve as part of a mission-essential team, remaining available for emergency response and occasional after-hours, weekend, holiday, or campus-closure support

Technical Overview

Scope includes Windows, macOS, Linux environments; endpoint management with Microsoft Intune, MECM, Entra ID, and Jamf Pro; AD; DHCP/DNS; VPN; vulnerability management with Tenable/Qualys; knowledge base creation.

Ideal Candidate

The ideal candidate is an experienced desktop support professional with 4+ years of IT support across Windows, macOS, and Linux, and hands-on experience with endpoint tools such as Intune, MECM, Entra ID, and Jamf Pro.

Must-Have Skills

High School Diploma or Equivalent4+ years of relevant experienceAbility to troubleshoot hardware and softwareWindowsmacOSLinux experienceExperience with Microsoft IntuneMECMEntra IDJamf ProExperience with Active DirectoryExperience with ticketing systems

Nice-to-Have Skills

Associate’s degree in IT or related fieldITIL certification or familiarityCompTIA A+ or Network+ or Security+Experience with vulnerability management tools (Tenable/Qualys)Experience supporting mixed OS in enterprise settingVendor coordination experienceOn-call/after-hours availability

Required Skills

High School Diploma or Equivalent4+ years of relevant experienceWindowsmacOSLinuxMicrosoft IntuneMicrosoft Endpoint Configuration ManagerEntra IDActive DirectoryJamf ProDHCPDNSVPNvulnerability managementTenableQualysDesk-side supportEnd user supportTroubleshootingTicketing systemsAfter-hours availability

Hard Skills

WindowsmacOSLinuxMicrosoft IntuneMicrosoft Endpoint Configuration Manager (MECM)Entra IDActive DirectoryJamf ProDHCPDNSVPNVulnerability managementTenableQualysDesk-side supportEnd user support

Soft Skills

customer servicecommunicationtrainingproblem-solvingteamworkadaptabilityorganization

Certifications

Preferred

CompTIA A+Network+Security+Microsoft 365 Certified: Modern Desktop AdministratorApple ACSP/ACTCJamf 200+

Industry & Role

Industry Education & Training

Job Function Provide end-user IT support across campus environments.

Role Subtype Desktop Support

Tech Domains Windows, Active Directory, Microsoft Intune, Microsoft Endpoint Configuration Manager, Jamf Pro, Entra ID, DHCP, DNS, VPN, Vulnerability Management

Keywords for Your Resume

it client support specialist idesktop supportend user supportdesk-side supporton-sitewindowsmacoslinuxmicrosoft intunemicrosoft endpoint configuration managerenta idactive directoryjamf prodhcpdnsvpnvulnerability managementtenablequalystroubleshootingcustomer serviceafter hourstrainingknowledge basevendor escalationmecmentra id

Deal Breakers

Lack of 4+ years of relevant IT support experience, No experience with Windows/macOS/Linux, No experience with Intune/MECM/Jamf Pro/Entra ID, Inability to work after-hours/on-site

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