Position Details

Type Full-Time

Experience lead

Exp. Years 0

Education Bachelor's degree in a related field of equivalent work experience

Category Project & Program Management

About this role

State Farm seeks a Claim Team Manager for Property Field Inspection to lead remote-field claim teams, oversee investigations and payments, and implement company programs with a strong emphasis on customer service and compliance.

Key Responsibilities

First-line management of Claim personnel
Hiring/training/coaching
Manage claim investigations and payments
Implement new programs/policies
Ensure compliance

Technical Overview

Role emphasizes leadership and process management over technical software engineering; experience with Xactimate/XactContents is preferred.

Ideal Candidate

The ideal candidate is an experienced claims operations leader with proven ability to manage teams, drive coaching and training, and ensure regulatory compliance. They should have strong communication skills and be adept at implementing programs and processes across a remote-field territory.

Must-Have Skills

Effective written and verbal communicationDemonstrated leadership behaviorsTeam managementCustomer focusAbility to coordinate programs

Nice-to-Have Skills

Bachelor's degree in related fieldClaims operations and/or call center experiencePrior leadership experienceExperience with XactimateXactContents

Required Skills

Effective written and verbal communicationDemonstrated leadership behaviorsTeam managementCustomer focusAbility to coordinate programsHiringTrainingCoachingPerformance managementCompliance with federal/state lawsClaims investigationsClaim payments

Hard Skills

First-line managementHiringTrainingCoachingPerformance managementPolicy coordinationCompliance with federal/state lawsClaims investigationsClaim paymentsAdjustment expense paymentsProgram implementationCommunicationTeam developmentInclusive environment

Soft Skills

Effective communicationLeadershipCustomer focusProblem-solvingAdaptabilityStrategic thinking

Certifications

Required

Driver's license

Industry & Role

Industry Insurance

Job Function Lead and develop a claims team delivering investigations and payments while maintaining compliance and customer focus

Role Subtype Team Manager

Keywords for Your Resume

claim team managerproperty field inspectionremote-fieldcharlestonsouth carolinainvestigationsclaim paymentsadjustment expense paymentscompliancefederal lawstate lawleadershiptraininghiringcoachinginclusive environmentxactimatexactcontentsdrivers licenseMVR checksbackground checksclaims managementteam leadershipremote workdriver's license

Deal Breakers

No valid driver's license, No prior leadership experience, Lack of claims/process experience

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