Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Bachelor's degree OR 4 years of related experience (in addition to minimum years of experience required may be substituted)

Category Consulting & Advisory

About this role

As a Quality Assurance Advisor (Mid Level) for Auto Claims, you will develop, implement, and maintain quality assurance/control programs to ensure consistent execution and regulatory compliance. You will deliver quality assessments and initiatives, analyze data for trends and root causes, and recommend best actions to stakeholders.

Key Responsibilities

Develop and deliver quality programs aligned to compliance and strategic objectives
Support quality management systems and regulatory standards
Conduct data-driven analysis to identify trends and root causes
Maintain performance measurement frameworks with leading and lagging indicators
Serve as main point of contact for First Party Injury and Examiner teams (form updates and calibration needs)

Technical Overview

The role relies on analysis using technology and data tools to identify trends, root causes, and strategic opportunities. It supports performance measurement frameworks using leading and lagging indicators and communicates insights through data visualization and clear storytelling.

Ideal Candidate

The ideal candidate is a mid-level quality assurance professional for auto claims with strong experience developing and maintaining quality assurance/control programs aligned to internal objectives and external regulations. They use data tools to identify trends and root causes, maintain performance measurement frameworks with leading and lagging indicators, and make informed risk decisions. They also act as a trusted advisor to First Party Injury and Examiner teams, supporting quality form updates and calibration needs.

Must-Have Skills

Quality assurance/control programs to ensure policiesprocessesand procedures are executed consistentlyCompliance with external regulations

Required Skills

quality assurance/control programsquality assurance assessmentsquality management systemscomplianceregulatory standardsdata-driven insightstrend analysisroot cause analysisperformance measurement frameworksleading and lagging indicatorsrisk decisionsdata visualizationquality form updatescalibration needs

Hard Skills

quality assurance/control programsquality assurance assessmentsanalysis using technology and data toolstrend analysisroot cause analysisperformance measurement frameworksleading and lagging indicatorsrisk decisionsdata visualizationcalibration needsknowledge of industry productsregulationsservicesand processesquality management systemsregulatory standardsquality form updates

Soft Skills

Trusted advisorInfluencing decisionsData-driven insightsClear and impactful communicationAdapting messaging to diverse audiences through storytellingRisk judgment

Industry & Role

Industry Insurance

Job Function Ensure auto claims quality and compliance through quality programs, data analysis, and risk-informed decisioning.

Role Subtype Risk Analyst

Keywords for Your Resume

Quality Assurance AdvisorMid LevelAuto Claimsquality assurance/control programsquality assurance assessmentsquality assurancequality management systemsregulatory standardscompliancedata-driven insightsanalysis using technology and data toolstrend analysisroot causesperformance measurement frameworksleading and lagging indicatorsrisk decisionsdata visualizationquality standardsindustry productsregulationsprocessesFirst Party InjuryExaminer teamsquality form updatescalibration needsrisk and compliance policies and proceduresroot cause analysis

Deal Breakers

Bachelor's degree required OR 4 years of related experience substitution as stated, Demonstrated ability to support compliance and regulatory standards, Must be able to perform analysis using technology and data tools (implied by responsibilities)

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