Position Details

Type Not Specified

Experience mid

Exp. Years 3+ years

Education High school diploma or equivalent

Category IT Support & Helpdesk

About this role

IT Technician II – Site Services Support provides technical services and support for Huntsman's business systems and applications across multiple sites, focusing on incident and request management using ITSM tools.

Key Responsibilities

Provides technical services and support for business systems and applications
Supports site functions, roles, and initiatives
Assists in the formulation of procedures and best practices for users of applications
Responsible for incident and request management using ITSM tools
Resolves routine questions/problems and refers more complex issues to higher levels

Technical Overview

Supports site functions and initiatives; collaborates on procedures and best practices; operates in a dynamic technical environment; must maintain confidentiality and policy compliance; supports daily operations using ITSM tools and Microsoft programs.

Ideal Candidate

The ideal candidate is a mid-level IT technician with at least 3 years of IT experience, proficient with Microsoft Office and ITSM tools, who can work onsite in Huntsman's Akron sites while maintaining confidentiality and customer focus.

Must-Have Skills

High school diploma or equivalent3+ years of related work experience in Information TechnologyUnrestricted right to work in the United States

Nice-to-Have Skills

Relevant certifications preferredFoundational knowledge in Application AnalysisDebuggingFunctional AnalysisProgrammingSoftware DesignSoftware TestingIDESoftware Bug Tracking Software

Required Skills

High school diploma or equivalent3+ years of related work experience in Information TechnologyInternetEmailMicrosoft OfficeITSM toolsIncident managementWritten and spoken Englishconfidentialitycustomer focusteamworkability to work under pressure

Hard Skills

Microsoft OfficeOutlookExcelWordInternetEmailITSM toolsIncident management

Soft Skills

customer focusempathycommunicationstructured thinkingability to work under pressureteamworkconfidentiality

Certifications

Preferred

Relevant certifications preferred

Industry & Role

Industry Manufacturing

Job Function Provide onsite IT support for Huntsman site IT systems and manage IT incidents and requests.

Role Subtype Desktop Support

Tech Domains Microsoft 365, ITSM / ServiceNow, Microsoft Office Suite

Keywords for Your Resume

IT Technician IISite Services SupportITSMincident management3+ years of related work experience in Information TechnologyMicrosoft OfficeOutlookInternetEmailHigh school diploma or equivalentunrestricted right to work in the United StatesCCNASecurity+Network+MCSEcustomer focusempathystructured thinking

Deal Breakers

Must have unrestricted right to work in the United States

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