About this role
Lead GenAI UX research to shape AI-powered insurance product experiences; collaborate with product teams, designers, and data scientists to uncover user needs and translate them into actionable research insights.
Key Responsibilities
- Lead comprehensive UX research initiatives in GenAI space
- Synthesize research data into actionable insights
- Collaborate with product designers and product leaders
- Create experience maps, user journeys, service blueprints
- Develop measurement frameworks to quantify product value
Technical Overview
Expertise in both qualitative and quantitative UX methods, strong Figma skills, and experience with agile at scale; ability to synthesize findings into measurable product improvements.
Ideal Candidate
The ideal candidate is a senior GenAI UX researcher with 5+ years leading qualitative and quantitative UX research, proficient in mixed methods, rapid experimentation, and Figma, who can influence product decisions with senior leadership.
Must-Have Skills
5+ year of experience designing and conducting UX research in a digital product organizationDemonstrated expertise in both qualitative and quantitative research methodologiesExperience with rapid experimentation and prototypingExcellence in research synthesis and the compelling presentation of findingsTrack record of influencing product decisions through research insightsA deep working knowledge of Figma and the ability to fully leverage the platform for UX research deliverablesExperience delivering insights to inform feature prioritization aligned to user needscommercialand strategic prioritiesExperience with industry standard UX tools and data analytics methods required for analysisCollaborative and have experience working with cross-functional product teamsExperience working with agile at scale development methodologies
Nice-to-Have Skills
Bachelor's degree? Not specified
Required Skills
5+ year of experience designing and conducting UX research in a digital product organizationDemonstrated expertise in both qualitative and quantitative research methodologiesExperience with rapid experimentation and prototypingExcellence in research synthesis and the compelling presentation of findingsTrack record of influencing product decisions through research insightsA deep working knowledge of Figma and the ability to fully leverage the platform for UX research deliverablesExperience delivering insights to inform feature prioritization aligned to user needscommercialand strategic prioritiesExperience with industry standard UX tools and data analytics methods required for analysisCollaborative and have experience working with cross-functional product teamsExperience working with agile at scale development methodologies
Hard Skills
GenAIGenerative AIUX ResearchQualitative researchQuantitative researchMixed methodsRapid experimentationPrototypingFigmaExperience mapsUser journeysService blueprintsMeasurement frameworksAgile at scaleCross-functional collaborationStakeholder alignmentExecutive communicationResearch synthesis
Soft Skills
collaborativetime managementindependent initiativecreative problem-solvingstrong written and verbal communicationpresentationleadershipteam collaboration
Keywords for Your Resume
genai user experience researcherGenAIGenerative AIUX Researchmixed methodsqualitativequantitativerapid experimentationprototypingFigmaexperience mapsuser journeysservice blueprintsmeasurement frameworksagile at scalecross-functional teamsstakeholder alignmentexecutive communicationresearch synthesisinsuranceatlanta
Deal Breakers
Lack of 5+ years UX research experience, No GenAI experience, No experience with mixed methods or rapid prototyping
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