Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Bachelor's Degree plus 3 or more years client service and/or claims management experience

Category Consulting & Advisory

About this role

Ensure delivery of exceptional client service to Gallagher's employee benefits clients by actively managing client accounts, coordinating renewals, and handling RFPs and vendor responses; support cross-sell of Gallagher resources.

Key Responsibilities

Manage increasingly complex client accounts; prepare RFPs, coordinate vendor responses, support negotiations; ensure seamless renewal process; cross-solve with clients to communicate resources

Technical Overview

Primarily benefits administration and client management; uses MS Office and Excel for proposals and analyses; requires licensed status.

Ideal Candidate

The ideal candidate is a service-focused client manager with 3+ years in client service or claims management within employee benefits, licensed to practice, and capable of handling RFPs, renewals, and vendor communications. Strong communication and relationship-building skills are essential to retain clients and coordinate complex benefit solutions.

Must-Have Skills

Bachelor's Degree plus 3 or more years client service and/or claims management experienceAppropriately licensed

Nice-to-Have Skills

Cross-functional teamworkKnowledge of Gallagher tools and processesNegotiation skills

Required Skills

RFP developmentvendor responsesproposal analysisrenewalsemployee benefits knowledgeMS OfficeExcelclient servicerelationship building

Hard Skills

RFP developmentvendor responsesproposal analysisrenewalsemployee benefits knowledgeMS OfficeExcel

Soft Skills

strong communicationrelationship buildingdeadlinescollaborationquick learning

Industry & Role

Industry Insurance

Job Function Deliver high-quality client management for employee benefits with renewal and RFP execution

Role Subtype Client management

Keywords for Your Resume

client managerbenefitsemployee benefitsrfprenewalsvendor managementclaims managementproposal resultsms officeexcellatham nyonsitefull-timeinsuranceconsulting & advisoryclient managementMS OfficeExcelnegotiationrelationship building

Deal Breakers

Not licensed, Less than 3 years client service/claims experience, Lack of ability to travel? not specified

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