Position Details

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

Retail Associate at Ross Stores responsible for delivering a positive shopping experience, greeting customers, assisting with merchandise, and maintaining store cleanliness and safety. The role supports sales floor operations, merchandising, and loss prevention compliance.

Key Responsibilities

Greet customers and provide courteous assistance
Assist customers with merchandise and answer questions
Maintain merchandise presentation and restock as needed
Ensure safety and report unsafe conditions
Follow MOS and cash handling procedures

Technical Overview

Focus on customer service and merchandising; uses POS systems and PDTs; no software development; emphasis on store operations.

Ideal Candidate

The ideal candidate is a customer-focused retail associate with strong communication and basic math skills, able to stand long hours, greet customers, manage POS transactions, and maintain merchandise presentation while following loss prevention guidelines.

Must-Have Skills

Effectively communicate with CustomersAssociates and Store Leadership in a friendlyrespectfulcooperative and pleasant mannerAbility to perform basic mathematical calculations commonly used in retail environments

Required Skills

Effectively communicate with CustomersAssociates and Store Leadership in a friendlyrespectfulcooperative and pleasant manner; Ability to perform basic mathematical calculations commonly used in retail environments; Use of PDTsregisters and PC; Loss prevention knowledge; MOS policies; Merchandising; Customer service

Hard Skills

PDTsRegistersPoint of SaleCash handlingMOS policiesLoss Prevention Awareness programShortage HighwayStore Protection Specialist (SPS)Merchandise presentation

Soft Skills

CommunicationCustomer serviceTeamworkProblem-solvingAttention to detailTime management

Industry & Role

Industry Retail

Job Function Provide frontline customer service and store operations support in a retail environment.

Role Subtype Retail Sales Associate

Keywords for Your Resume

retail associatePDTsregister-trainedregistersPOSPoint of SaleMOSMark-Out-of-StockShortage HighwayStore Protection SpecialistLoss Prevention Awareness programcustomer servicemerchandise presentationsafetydress codeRoss Storesstore operationsequal employment opportunityLoss Prevention

Deal Breakers

Must be able to work on-site in Pico Rivera, CA, Inability to perform basic math or communicate effectively with customers

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