Position Details
About this role
Provide level one IT support via phone and chat for internal users, managing incidents and service requests in a financial services environment.
Key Responsibilities
- Provide level one support
- Manage incidents and service requests
- Troubleshoot desktop applications
- Perform account management
- Communicate with customers
Technical Overview
Support includes troubleshooting desktop applications, managing user accounts, and supporting devices and applications such as Microsoft Office, CRM, VPN, Citrix, and MDM.
Ideal Candidate
The ideal candidate is an entry-level IT Service Support Analyst with strong customer service and communication skills, capable of managing incidents and service requests, and supporting desktop applications and end-user devices in a financial services environment.
Must-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Strong customer service skills, Ability to manage incidents and service requests
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