About this role
Operations Manager leading salaried and hourly workforce, ensuring safety, quality, productivity, and on-time customer delivery; driving improvements through data-driven decisions and cross-functional collaboration.
Key Responsibilities
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews and load balancing
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams to develop plans to meet business objectives
Technical Overview
Experience with lean methodologies (Kaizen, Six Sigma), forecasting and productivity planning, cross-functional teams; on-site work with shift scheduling.
Ideal Candidate
The ideal candidate is an operations leader with 3+ years of people management, strong lean/six sigma experience, capable of leading large teams in a fast-paced Amazon environment.
Must-Have Skills
3+ years of employee and performance management experienceBachelor's degree or equivalentor 2+ years of Amazon (blue badge/FTE) experienceWork a flexible schedule/shift/work areaincluding weekendsnightsand/or holidays
Nice-to-Have Skills
1+ years of performance metricsprocess improvement or lean techniques experienceExperience managing a team of 2+ salaried employees and 70+ indirect employeesExperience scopingleadingand implementing process improvements through: Lean processKaizenand/or Six SigmaDemonstrated problem solving skills and analytical skillsExcellent customer service skillscommunication skills and interpersonal skillsTrack record of meeting or exceeding department performance goalsA Bachelor's or Master's degree in EngineeringOperationsSupply Chain/Logisticsor a related fieldExperience in industries such as retailF&Bmilitarymanufacturingautomotivebiotechelectronicsenergyinstrumentationmachinerydefense/aerospacemedicalcosmeticsproduction or distribution environments
Required Skills
team leadershipperformance managementlean techniqueskaizensix sigmaforecastingproductivity planningload balancingdata-driven decision makingsafety managementquality assurancecross-functional collaboration
Hard Skills
Team leadershipPerformance managementLean techniquesKaizenSix SigmaForecastingProductivity planningLoad balancingData-driven decision makingSafety managementQuality assuranceCross-functional collaboration
Soft Skills
LeadershipCommunicationInterpersonal skillsCustomer focusProblem-solvingAdaptabilityTime management
Keywords for Your Resume
operations managerarea managerleadershiplean techniqueskaizensix sigmadata-driven decisionsforecast reviewsload balancingteam leadershipsafetyquality assuranceproductivityamazonlogisticson-siteshift workweekendsnightsleanforecastingcustomer delivery
Deal Breakers
No 3+ years of employee and performance management experience, No Bachelor's degree or equivalent
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