Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education College degree, paralegal, or equivalent work experience

Category Operations & Logistics

About this role

Operations Analyst focusing on PD&G controls within Global Document Services, driving risk governance, audit readiness, and process improvements across print, match-merge, and card embossing workflows.

Key Responsibilities

Support risk and control strategy for Document & Plastics Fulfillment
Ensure audit readiness
Participate in Exam Ready program
Lead change management and process improvements
Prepare monthly reviews and stakeholder meetings

Technical Overview

Emphasis on process design, risk assessment, and documentation management with MS Office and SharePoint integration; strong change management and audit readiness capabilities.

Ideal Candidate

The ideal candidate is a mid-level operations professional with 3+ years in risk/control processes within financial services, strong documentation and MS Office/SharePoint skills, and experience with audit readiness and change management.

Must-Have Skills

College degreeparalegalor equivalent work experienceExperience reviewing commercial loan documentationKnowledge of commercial loan products and underwriting processesExcellent attention to detail and communication skillsStrong project management and organizational abilitiesAbility to work independently and manage multiple prioritiesProficiency in Microsoft Office productsStrong interpersonal and computer skillsDemonstrated problem-solving and analytical skillsExcellent attendance record1+ years compliance experienceincluding flood insurance requirements

Required Skills

College degreeparalegalor equivalent work experienceexperience reviewing commercial loan documentationknowledge of loan products and underwritingattention to detailproject managementMS OfficeSharePointcompliance

Hard Skills

MS OfficeSharePointProcess mappingPolicy analysisRisk assessmentAudit readinessControls testingEnd-to-end process reviewsChange managementEvidence collection

Soft Skills

Attention to detailRelationship managementCommunicationProject managementAccountabilityWorking under pressure

Certifications

Preferred

CAPMPMPACAMSSix Sigma

Industry & Role

Industry Banking

Job Function Drive controls and process design within Global Document Services to support audit readiness and risk mitigation.

Role Subtype Operations Analyst

Keywords for Your Resume

operations analystcontrolsprocess designrisk managementaudit readinessexam readychange managementdocument servicesprint and insertionmatch-mergecard embossingms officesharepointprocess improvementcomplianceevidence collectionvendor management

Deal Breakers

3+ years experience in operations with risk/control focus, Experience with MS Office and SharePoint

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