✦ Luna Orbit — IT Support & Helpdesk

Untitled Position

at Company

Onsite Posted March 30, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 1-2 years
Education Not Specified
Category IT Support & Helpdesk

About this role

Desktop Support Technician will join a client team to support internal employees at a walk-up desk with hardware, phones, basic software, and AV support. Flexible hours, ~35 hours per week, with occasional after-hours meeting support.

Key Responsibilities

  • Provide frontline desk-side IT support
  • Troubleshoot hardware and software issues
  • Assist with AV setup and support
  • Maintain customer service quality
  • Handle after-hours meeting support

Technical Overview

Support scope includes hardware/software for desktops and laptops, AV systems, and end-user devices; on-site Tampa environment; after-hours support as needed.

Ideal Candidate

The ideal candidate is an associate desktop support analyst with 2-4 years experience, strong Windows environment, and support for Office apps; capable of remote and desk-side support; proficient with ticketing systems and customer service.

Must-Have Skills

1-2 years of experience in general workstation setup and technical supportHardware and software supportA/V supportWalk up deskCustomer service skills

Nice-to-Have Skills

CompTIA A+ITIL

Required Skills

1-2 years of experience in general workstation setup and technical supporthardware and software supportA/V supportwalk up deskcustomer service

Hard Skills

1-2 years of experience in general workstation setup and technical supportHardware supportSoftware supportA/V supportWalk up deskCustomer service

Soft Skills

Customer serviceCommunicationTeamwork

Certifications

Preferred

CompTIA A+ITIL

Industry & Role

Industry Consulting
Job Function Deliver on-site desktop and end-user support at a walk-up desk
Role Subtype Desktop Support
Tech Domains Windows, Active Directory, Microsoft 365, Microsoft Office

Keywords for Your Resume

desktop supportit supporthelp deskdesk-side supportwalk-up deskon-sitetampahardware troubleshootingsoftware troubleshootingav supportend user supportcustomer servicephone supportworkstation setup1-2 yearscomptia a+itilafter hoursend user deviceshardware and software

Deal Breakers

Lack of 1-2 years of relevant IT support experience, No Windows/macOS/Linux experience, No desk-side or walk-up support experience, Inability to work on-site

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