About this role
IT Operations Manager for ITW Construction North America; responsible for security, systems, and technology delivery across multiple facilities, aligning with enterprise strategy and compliance, and overseeing ERP integration and infrastructure modernization.
Key Responsibilities
- Develop regional IT infrastructure strategy
- Standardize IT architecture across divisions
- Manage regional IT infrastructure and cloud solutions
- Oversee IAM and audits
- Manage contracts and SLAs with vendors
Technical Overview
Manages regional IT infrastructure including networks, data centers, and cloud solutions; oversees IAM, vendor governance, and IT security policy with a focus on cost optimization and ERP integration.
Ideal Candidate
The ideal candidate has 10+ years of IT infrastructure experience in a multi-site manufacturing setting, with strong ERP partnerships and leadership in IT operations.
Must-Have Skills
Bachelor's degree in information systemscomputer science or related field10+ years of IT experience with multi-site infrastructure3 years as a manager with direct reports2 years with direct relationship management of major IT third-party vendorsExperience in partnership supporting ERP systemsAbility to utilize data to help determine focus and strategyStrong communication and stakeholder management skills with ability to present operational status to senior leadershipAbility to multi-taskwork under pressure and meet deadlinesAccountability for results and understanding of the financial impact of decisions with experience managing operational budgetsDomestic travel up to 10%
Nice-to-Have Skills
Manufacturing environment experienceSite reliability engineering (SRE) / DevOpsHybrid/multi-cloud environmentsSupplier managementAdvanced degree in Computer Science or Engineering
Required Skills
Network architectureData center managementIdentity managementCloud computingERP systemsSecurity policyVendors managementIT security policySLAIT governanceRisk managementFinOps/cost optimizationSite reliability engineeringDevOpsHybrid cloudCloud platformsActive DirectoryWindows ServerLinux
Hard Skills
Network architectureData center managementIdentity managementCloud computingERP systemsSecurity policyVendors managementIT security policySLAIT governanceRisk managementFinOps/cost optimizationSite reliability engineeringDevOpsHybrid cloudCloud platformsActive DirectoryWindows ServerLinux
Soft Skills
LeadershipCommunicationStakeholder managementStrategic thinkingProblem solving
Certifications
Preferred
ITIL CertificationPMP (Project Management)
Keywords for Your Resume
it operations managercloud infrastructureit operationserp systemsdata center managementidentity managementnetwork architecturecloud computinghybrid cloudit governanceit security policyincident managementsupportvendor managementsredevopsfinopsbudget managementmanufacturingusa
Deal Breakers
Lack of multi-site infrastructure experience, No ERP experience, Inability to travel up to 10%
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