Position Details

Type Full-Time

Experience mid

Exp. Years 0-4 years

Education Not specified

Category Cloud & Infrastructure

About this role

Junior Cloud Operations Engineer role focused on day-to-day cloud operations and customer support in Chennai, resolving issues and ensuring SLA adherence in a fast-paced environment.

Key Responsibilities

Take ownership of customer issues reported and provide resolution
Researching, diagnosing, troubleshooting, identifying solutions
Escalate unresolved issues to internal teams
Ensure SLA are achieved
Proactively maintain awareness of latest technologies in domain

Technical Overview

Operational role centered on cloud infrastructure and customer-facing support, with emphasis on troubleshooting, escalation, and SLA management.

Ideal Candidate

The ideal candidate is a fresh-to-early-career cloud operations engineer with 0-4 years of experience, strong problem-solving and customer service mindset, capable of handling SLA-driven operational tasks in Chennai.

Must-Have Skills

None listed

Required Skills

Cloud operationsTroubleshootingCustomer serviceSLA managementIncident management

Soft Skills

Problem-solvingCommunicationTime management

Industry & Role

Industry Telecommunications

Job Function Provide day-to-day cloud operations support and customer service for cloud services.

Role Subtype Cloud Engineer

Keywords for Your Resume

jr. engineercloud operationscustomer queriestroubleshootingslaincident managementchennaiindianfull-timegraduate0-4 yearsit supportcustomer serviceoperational roleon-siteonsite

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Jr. Engineer - Cloud Operations

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