Position Details

Type Full-Time

Experience entry

Exp. Years Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres (years not specified)

Education Not specified

Category Customer Success & Support

About this role

Sumsub is looking for a Junior Customer Success Manager to build, keep, and improve strong connections with customers. The role manages clients across technical, business, and product levels, supports feature adoption, and feeds customer insights back to internal teams.

Key Responsibilities

Manage clients on technical, business, and product levels
Manage and grow relationship with Key Client stakeholders
Provide training and webinars and introduce new product features
Handle new feature releases and manage client challenges
Provide client feedback internally and collaborate with cross-functional teams

Technical Overview

This is a customer-facing role within a compliance/verification SaaS context. You will support client success using structured reporting/analysis in Google Sheets / MS Excel and apply basic KYC understanding (preferred) to align customer goals with product workflows.

Ideal Candidate

The ideal candidate is an entry-level Customer Success or Account Management professional with experience supporting fintech/crypto/payments customers. They are strong in analytics, proactive communication, and managing clients end-to-end across technical and product needs, with working proficiency in Google Sheets / MS Excel and an advantage of basic KYC knowledge.

Must-Have Skills

Proficiency in Google Sheets / MS ExcelStrong analytical skills and proactive approachManaging clients on all levels: technicalbusinessand product

Nice-to-Have Skills

Basic understanding of KYC

Tools & Platforms

Google SheetsMS Excel

Required Skills

Customer SuccessAccount managementstakeholder managementtrainingwebinarsproduct feedbackGoogle SheetsMS ExcelKYCfintechcryptopayments

Hard Skills

Customer SuccessAccount managementTrainingWebinarsProduct feedbackGoogle SheetsMS ExcelKYC

Soft Skills

Building strong customer connectionsStakeholder managementAnalytical skillsProactive approachClient communicationCollaboration across teams

Industry & Role

Industry SaaS

Job Function Drive customer success and retention through proactive client management, training, and product adoption support.

Role Subtype Customer Success Manager

Keywords for Your Resume

Junior Customer Success ManagerCustomer Success ManagerClient SuccessCustomer SuccessAccount managerBusiness Development ManagerProject ManagercryptofintechpaymentsKYCtrainingwebinarsproduct feedbackstakeholdersSalesSolution ArchitectsPartnersProduct ManagementLegalMarketingGoogle SheetsMS Excelanalytical skillsproactive approachremote-firstaccount managerremote

Deal Breakers

Must be proficient in Google Sheets / MS Excel, Must be able to manage clients on technical, business, and product levels

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