Position Details

Salary $24 – $35 USD / year

Type Full-Time

Experience entry

Exp. Years 0-2 years

Education Associate's degree in IT, Computer Science, Cybersecurity, or related field; or equivalent experience

Category IT Support & Helpdesk

About this role

The Junior Help Desk/IT Support Specialist will serve as the first point of contact for end users while assisting with monitoring, troubleshooting, and maintenance of IT infrastructure in a secure environment. The role includes basic system administration, user support, and adherence to cybersecurity best practices.

Key Responsibilities

Assist with setup, configuration, and maintenance of servers, workstations, and network devices
Monitor system performance and troubleshoot issues
Apply updates and security configurations
Maintain user accounts and access rights
Onboard new employees with equipment setup and account provisioning

Technical Overview

Role involves Windows Server administration, Active Directory management, Group Policy, virtualization (VMware vSphere, Hyper-V, Proxmox VE), and exposure to Microsoft 365 and Azure with ticketing system usage.

Ideal Candidate

The ideal candidate is a junior IT professional with 0-2 years of IT support or system administration experience, strong troubleshooting and customer service skills, and a solid foundation in Windows Server, Active Directory, and virtualization. They should be eager to learn, comfortable with on-site work, and willing to pursue cybersecurity certifications and clearance as needed.

Must-Have Skills

Associate's or Bachelor's degree in ITComputer ScienceCybersecurityor related field0–2 years in systems administration or IT supportBasic Windows Server administrationFamiliarity with Active DirectoryGroup Policyand networking conceptsBasic knowledge of Linux OSExperience with a ticketing systemFamiliarity with virtualization technologies (VMware vSphereMicrosoft Hyper-VProxmox VE)Familiarity with Microsoft 365 and exposure to Microsoft Azure

Nice-to-Have Skills

CompTIA A+VCTA-DCV (VMware Certified Technical Associate)Network+Security+Microsoft certifications

Tools & Platforms

VMware vSphereVMwareMicrosoft Hyper-VProxmox VEMicrosoft 365Microsoft Azure

Required Skills

Windows Server administrationActive DirectoryGroup PolicyNetworking (TCP/IPDNSDHCP)Linux OScybersecurity principlesticketing systemvirtualization (VMware vSphereMicrosoft Hyper-VProxmox VE)Microsoft 365Azure

Hard Skills

Windows Server administrationActive DirectoryGroup PolicyNetworking (TCP/IPDNSDHCP)Linux OSCybersecurity principlesTicketing systemVMware vSphereVMwareMicrosoft Hyper-VProxmox VEMicrosoft 365Azure

Soft Skills

TroubleshootingProblem-solvingCustomer serviceAttention to detailOrganizational skillsVerbal communicationWritten communicationWillingness to learnAbility to support off-hours/on-site workTime managementCalm under pressure

Certifications

Preferred

CompTIA A+VCTA-DCV (VMware Certified Technical Associate)Network+Security+Microsoft certifications

Industry & Role

Industry Defense

Job Function Provide first-line IT support and basic system administration in a defense-era secure IT environment.

Role Subtype Desktop Support

Tech Domains Active Directory, Microsoft 365, Azure, Windows Server, Linux, VMware, Hyper-V, Proxmox VE, Networking / TCP-IP, DNS

Keywords for Your Resume

junior help deskit supporthelp deskdesktop supportwindows server administrationactive directorygroup policytcp/ipdnsdhcplinuxcybersecurityticketing systemvmware vpherevmwaremicrosoft hyper-vproxmo x vemicrosoft 365azuresecurity clearanceCompTIA A+Network+Security+windows servervmware vsphere

Deal Breakers

Must be a US citizen, Ability to obtain and maintain a security clearance

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