About this role
Provide first-line IT support for end users, manage devices and accounts, and help maintain identity access and endpoint compliance. Support onboarding/offboarding, troubleshoot common issues, and assist with cloud/SaaS administration and security best practices.
Key Responsibilities
- Provision and configure Windows and macOS laptops/desktops
- Provide L1 helpdesk support and troubleshoot access/software/device/connectivity issues
- Manage identity and user lifecycle across Microsoft 365, JumpCloud, and Atlassian including SSO and MFA
- Assist with Azure and SaaS administration and monitor system health
- Maintain IT documentation, track assets, and coordinate device shipments/returns with vendors/logistics
Technical Overview
Support L1 issues via a helpdesk ticketing system, including device, access, software, and connectivity troubleshooting. Administer user access across Microsoft 365, JumpCloud, and Atlassian, assist with SSO/MFA, and contribute to Azure and endpoint management tasks including patching and compliance, supported by clear runbooks/documentation.
Ideal Candidate
The ideal candidate is an entry-level IT professional capable of delivering L1 support via a helpdesk ticketing system and owning day-to-day end-user device and account onboarding. They have hands-on exposure to JumpCloud, Microsoft 365, and user access workflows (SSO/MFA), plus the fundamentals of Azure administration, patching, and endpoint compliance.
Must-Have Skills
first-line technical supportL1 support through the Helpdesk ticketing systemProvisionconfigureand maintain company laptops and desktops (Windows and macOS)Assist with endpoint management using MDM tools (JumpCloud)Createmodifyand deactivate user accounts across systems (Microsoft 365JumpCloudAtlassian)Assist with SSO and MFA setup and troubleshootingFollow IT security policies and best practicesMaintain and update IT documentation (runbooksonboarding guidesprocedures)
Nice-to-Have Skills
Release ManagementVersion ControlBackup & Recovery
Tools & Platforms
JumpCloudHelpdesk ticketing systemMicrosoft 365AtlassianAzureSSOMFAMDM (Mobile Device Management)MS Teams
Required Skills
End-user systemsdevice managementWindowsmacOSMDMJumpCloudhelpdesk ticketing systemIT operationstroubleshootingidentity managementuser accountsMicrosoft 365AtlassianSSOMFAAzurepatchingendpoint complianceincident responsedocumentationasset trackinghardware inventory management
Hard Skills
End-user supportL1 helpdesk ticketingTroubleshooting access issuesTroubleshooting software issuesTroubleshooting device issuesTroubleshooting connectivity issuesProvisioning and configuring laptops and desktopsWindowsmacOSOnboarding and offboardingDevice and account managementMDM (Mobile Device Management)JumpCloudHardware inventory managementEndpoint managementUser account lifecycle managementMicrosoft 365AtlassianSingle sign-on (SSO)Multi-factor authentication (MFA)AzureCloud administrationPatch managementEndpoint complianceIncident response (gathering information and escalating)IT security policies and best practicesDocumentation (runbooksonboarding guidesprocedures)Asset trackingHardware shipment coordinationVendor collaboration
Soft Skills
customer servicecommunicationtime managementproblem-solvingescalation judgmentcross-team collaborationdocumentation
Keywords for Your Resume
Junior IT AdministratorIT AdministratorIT operationsL1 supportHelpdesk ticketing systemEnd-User SystemsDevice ManagementLaptopDesktopWindowsmacOSEndpoint managementMDMMobile Device ManagementJumpCloudIdentity and Access Managementuser accountsMicrosoft 365AtlassianSSOSingle sign-on (SSO)MFAMulti-factor authentication (MFA)Azurecloud platformspatchingendpoint complianceincident responseIT security policiesdocumentationrunbooksMDM (Mobile Device Management)
Deal Breakers
Must be able to perform L1 helpdesk ticket support, Must have experience with JumpCloud or equivalent MDM/endpoint management
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile