✦ Luna Orbit — IT Support & Helpdesk

Junior Service Desk Technician

at Xtensys Connected Health solutions

📍 Remote, US Remote 💰 $20 – $26 USD / year Posted March 26, 2026
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Position Details

Salary $20 – $26 USD / year
Type Full-Time
Experience mid
Exp. Years At least 1 year
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides first-line technical support to healthcare staff, resolving common issues, logging incidents, and escalating complex problems. The technician ensures smooth operation of hardware and software in a remote healthcare setting.

Key Responsibilities

  • Respond to support requests
  • Log incidents
  • Troubleshoot hardware/software issues
  • Support user accounts
  • Escalate complex issues

Technical Overview

Supports end users with troubleshooting, incident logging, Active Directory, and remote assistance, following ITIL best practices in a healthcare environment.

Ideal Candidate

The ideal candidate is a junior IT support technician with at least one year of experience, strong troubleshooting skills, and familiarity with Active Directory and ticketing systems. They should be customer-focused and eager to grow in a healthcare environment.

Must-Have Skills

Customer supportTroubleshootingIncident loggingActive DirectoryRemote support

Nice-to-Have Skills

ITILHardware supportSoftware supportHelpdesk proceduresTechnical certifications

Tools & Platforms

Ticketing systemsActive DirectoryRemote support tools

Required Skills

Customer supportTroubleshootingIncident loggingActive DirectoryRemote supportHardware supportSoftware supportITILHelpdesk procedures

Hard Skills

Customer supportTroubleshootingIncident loggingActive DirectoryRemote supportHardware supportSoftware supportITILHelpdesk procedures

Soft Skills

Customer focusCommunicationProblem-solvingPatienceTeamwork

Certifications

Preferred

ITIL

Industry & Role

Industry Healthcare & Medical
Job Function Provide remote IT support and troubleshooting for healthcare end users
Role Subtype Help Desk L1

Clearance & Visa

Clearance Required Must be able to obtain and maintain facility credentials/authorization; US Citizenship required
Visa Sponsorship No

Keywords for Your Resume

help deskjunior supportIT supportremotetroubleshootingticketing systemactive directorycustomer supporthelp desk technicianincident logginghardware supportsoftware supportITILend user supportsupport specialisttechnical supportremote support

Deal Breakers

Lack of troubleshooting skills, No experience with Active Directory, Inability to obtain facility credentials, No remote work capability

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