✦ Luna Orbit — IT Support & Helpdesk

L2 Application Support Production Support Analyst - Assistant Vice President

at Deutsche Bank

📍 Jacksonville, FL, US Remote 💰 $78K – $120K USD / year Posted March 07, 2026
Apply Now → ← Browse All Jobs

Position Details

Salary $78K – $120K USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing second-line application support for banking and financial applications, ensuring high availability, troubleshooting issues, and supporting cloud infrastructure.

Key Responsibilities

  • Provide application support
  • Manage incidents and root cause analysis
  • Support cloud applications
  • Monitor system health
  • Maintain documentation and runbooks

Technical Overview

Supports enterprise applications in GCP environment, utilizing Kubernetes, Terraform, scripting, and monitoring tools to maintain system stability and performance.

Ideal Candidate

The ideal candidate is an experienced application support analyst with expertise in cloud platforms, monitoring, and incident management. They should have hands-on skills with GCP, Kubernetes, and scripting languages like Python and Java, capable of troubleshooting complex production environments.

Must-Have Skills

Hands-on technical support experienceExperience with application supportKnowledge of Google Cloud PlatformExperience with monitoring and alertingAbility to troubleshoot Java and Linux environments

Nice-to-Have Skills

Experience with KubernetesTerraformPythonJavaSparkItrs Geneos monitoring tool

Tools & Platforms

ServiceNowGoogle Cloud PlatformKubernetesTerraformPythonJavaSparkRed Hat LinuxITRS Geneos

Required Skills

Application SupportProduction SupportIncident ManagementServiceNowGoogle Cloud PlatformKubernetesTerraformPythonJavaSparkLinuxMonitoringAlerting

Hard Skills

Application SupportProduction SupportIncident ManagementServiceNowGoogle Cloud PlatformKubernetesTerraformingPythonJavaSparkRed Hat LinuxMonitoringAlertingYAMLJava error codesJava memory management

Soft Skills

Structured thinkingProblem-solvingCommunicationCollaborationAdaptability

Industry & Role

Industry Financial Services / Banking
Job Function Application and production support in cloud environment

Keywords for Your Resume

Application SupportProduction SupportIncident ManagementServiceNowGoogle Cloud PlatformKubernetesTerraformPythonJavaSparkRed Hat LinuxMonitoringAlertingYAMLJava error codesJava memory managementIT supportRemote

Deal Breakers

Lack of experience with GCP or application support, Inability to troubleshoot Java or Linux environments, No experience with monitoring tools

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile