Position Details
About this role
This role involves providing remote IT support, troubleshooting Windows and Microsoft 365 issues, and managing endpoint security for a multi-site organization.
Key Responsibilities
- Troubleshoot Windows and Microsoft 365 issues
- Configure and deploy devices using Intune
- Support endpoint security
- Assist users remotely
- Maintain detailed support records
Technical Overview
The technical environment includes Windows 10/11, Microsoft 365, PowerShell scripting, Intune device management, Azure AD, and endpoint security tools like Microsoft Defender.
Ideal Candidate
The ideal candidate is a mid-level IT support specialist with 2-3 years of experience in Windows environments, Microsoft 365, and network troubleshooting. They should be familiar with endpoint management tools like Intune and Azure AD, with strong communication skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Windows 10/11 or Microsoft 365, No remote support experience, No professional experience in IT support
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile