Position Details

Salary $68K – $75K USD / year

Type Full-Time

Experience mid

Exp. Years 2-5 years

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves providing technical support for hardware, software, and network issues across multiple Florida locations, supporting enterprise IT initiatives, and maintaining documentation.

Key Responsibilities

Resolve Tier 2 issues, troubleshoot endpoints, configure devices, support access management, collaborate with MSP

Technical Overview

Supports Microsoft 365, Azure AD, Intune, MDM platforms, Windows 10/11, and basic network troubleshooting including LAN, WiFi, VPN, DNS, DHCP.

Ideal Candidate

The ideal candidate is a mid-level IT support specialist with 2-5 years of experience supporting multi-site environments, proficient in Microsoft 365, Azure AD, and network troubleshooting. They are customer-focused, detail-oriented, and capable of working onsite in Orlando, FL.

Must-Have Skills

2–5 years of IT support experienceStrong Microsoft 365 knowledgeExperience with Entra ID / Azure ADFamiliarity with Intune or MDM platformsSolid networking fundamentalsExperience collaborating with an MSP

Nice-to-Have Skills

enterprise MSP experienceenterprise technology initiativesITSM platform experience

Tools & Platforms

Microsoft 365Entra IDAzure ADIntuneMDM platformsITSM platform

Required Skills

Microsoft 365Azure ADIntuneMDMWindows 10/11PowerShellnetwork troubleshootingLANWiFiVPNDNSDHCP

Hard Skills

Microsoft 365Microsoft 365Entra IDAzure ADIntuneMDM platformsWindows 10/11PowerShellNetworking fundamentalsLANWiFiVPNDNSDHCP

Soft Skills

problem-solvingcollaborationcommunicationcustomer servicedetail-oriented

Industry & Role

Industry Construction/Real Estate

Job Function Provide onsite IT support and troubleshooting for a multi-site construction organization

Role Subtype Help Desk L2

Tech Domains Microsoft 365, Active Directory, Azure, PowerShell, Networking / TCP-IP

Clearance & Visa

Clearance Required None

Visa Sponsorship No

Keywords for Your Resume

IT supportHelp DeskMicrosoft 365Azure ADIntuneMDMWindows 10/11PowerShellnetwork troubleshootingLANWiFiVPNDNSDHCPonsite supportmulti-site environmenttechnical supportcustomer serviceproblem-solvingcollaborationnetwork fundamentalsenterprise MSP

Deal Breakers

Less than 2 years of IT support experience, Lack of experience with Microsoft 365 or Azure AD, Inability to work onsite in Orlando, FL

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L2 IT Support Specialist - Orlando, FL

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