Position Details
About this role
This role provides operational support for enterprise automation platforms, focusing on incident resolution, system stability, and access management across RPA and enterprise applications in a remote environment.
Key Responsibilities
- Provide Level 2 support
- Manage incidents and requests
- Troubleshoot application issues
- Support CI/CD deployments
- Maintain documentation and operational procedures
Technical Overview
The technical environment includes RPA tools (UiPath, Blue Prism, Pega), monitoring solutions (Dynatrace), scripting (C#, Python), and support tools (ServiceNow, Jenkins, GitHub Actions), supporting enterprise automation and support workflows.
Ideal Candidate
The ideal candidate is an experienced L2 Production Support Engineer with at least 7 years in enterprise automation environments, proficient in RPA platforms like UiPath, Blue Prism, and Pega, with strong troubleshooting and support skills in a remote setting.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with RPA platforms, No support or troubleshooting background, No experience with enterprise monitoring tools
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