Position Details
About this role
Lead hardware support and escalation for large-scale datacenter infrastructure, managing incident response, root cause analysis, and team leadership in a remote environment.
Key Responsibilities
- Build support team
- Lead incident response
- Manage hardware escalations
- Perform root cause analysis
- Establish support processes
Technical Overview
Supports enterprise server hardware, firmware, and GPU infrastructure, with a focus on incident management, troubleshooting, and multi-region operations.
Ideal Candidate
The ideal candidate is a lead hardware support engineer with extensive experience in server hardware, firmware troubleshooting, and incident management across multi-region data centers. They possess strong leadership skills and operational expertise.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of hardware support experience, No incident response background, Unwillingness to work remotely
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