Position Details

Type Full-Time

Experience entry

Exp. Years 2+ years

Education Associates Degree in General Business preferred and/or 1 year of operational experience in customer service.

Category Customer Success & Support

About this role

Launch Support Specialist manages daily customer interactions and service activations for Hotwire Communications, delivering white-glove support and ensuring accurate documentation in Amdocs.

Key Responsibilities

Provide the highest level of customer service
Provide technical support to customers and answer complex questions
Schedule service orders and follow up
Ensure timely dispatch and completion of appointments
Educate customers on Fision Essentials

Technical Overview

Provides IPTV and internet support, utilizes Amdocs for documenting and closing service orders, educates customers on Fision Essentials, and collaborates with account management for activation residuals.

Ideal Candidate

The ideal candidate is a customer-focused launch support specialist with 2+ years of telecom/technical support experience, strong communication, and bilingual English/Spanish; comfortable remote work with flexible scheduling.

Must-Have Skills

Associates Degree in General Business preferred and/or 1 year of operational customer service experienceMinimum 2 years’ relevant work experience in customer servicetelecommunicationsor technical supportActive and cleannon-restrictive state driver's licensePunctualityintegrity and accountabilityFlexibility to work nontraditional schedules

Nice-to-Have Skills

Knowledge of Fision EssentialsRemote work experienceEducation to support remote deployment

Tools & Platforms

AmdocsService orders systemTelecom provisioning systems

Required Skills

IPTVtechnical telephone supportcustomer serviceamdocsservice ordersdocumentation

Hard Skills

IPTVTechnical telephone supportCustomer serviceAmdocsService ordersDocumentationQA

Soft Skills

CommunicationPunctualityProblem-solvingTime managementTeam collaboration

Industry & Role

Industry Telecom

Job Function Coordinate customer launches and service activations with precise documentation and high touch service

Role Subtype Customer Support

Tech Domains Telecommunications, VoIP / Unified Communications, Amdocs, Customer Relationship Management, Service Provisioning

Keywords for Your Resume

launch support specialistremotetelecommunicationsiptvinternet supportamdocsservice orderscustomer serviceprovisioningremote workon-calllaunch supportdriver's licenseevenings weekends

Deal Breakers

No 2+ years of relevant experience, No bilingual English/Spanish

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