Position Details

Salary $154K – $184K USD / year

Type Not Specified

Experience senior

Exp. Years 5+ years

Education Not specified

Category Legal & Compliance

About this role

Remote Law Enforcement Operations Lead responsible for owning complex, time-sensitive U.S. and international legal requests. The role manages queue operations, leads end-to-end processing, handles high-risk matters, and drives process/tooling improvements while reporting operational metrics.

Key Responsibilities

Serve as senior case owner for complex legal requests (subpoenas, search warrants, preservation, exigent/emergency requests)
Lead queue operations (triage, prioritization, SLA and escalation management)
Run end-to-end request processing and secure delivery via Kodex portal
Handle high-risk matters in coordination with Critical Harms, Legal, and Comms
Lead BPO/junior FTEs and improve tooling/process with automation, templates, and documentation

Technical Overview

Operational legal workflow role using Kodex portal for secure delivery, with supporting systems including Zendesk (or similar ticketing), JIRA, CS Tool, and Safety Toolbox. Focus includes triage, SLA management, request validation, secure packaging, and metrics-driven improvements.

Ideal Candidate

The ideal candidate has 5+ years handling law enforcement processes in trust & safety, legal operations, or adjacent investigative/records roles, with direct experience processing subpoenas, search warrants, preservation, and emergency requests. They are highly familiar with ECPA, content vs. non-content standards, and emergency disclosure practices, and can run complex cases with limited supervision and strict deadlines. They also have strong proficiency with case-management and ticketing tools such as Zendesk and JIRA, and can lead operational workflows and BPO agents.

Must-Have Skills

5+ years in law enforcement responsetrust & safetylegal operationsor adjacent investigative/records rolesincluding regular handling of legal processesStrong working knowledge of ECPAcontent vs. non-content standardsU.S. and international LE request typesand emergency disclosure practicesDemonstrated ability to run points on complexhigh-stakes cases with limited supervision and strict deadlinesProficiency with case-management and data tooling (e.g.Zendesk or similar ticketinginternal data toolsJIRA)

Nice-to-Have Skills

Experience with Critical HarmsSafetyLegalPublic PolicyCommsSecurityand Finance/DevRel coordinationExperience representing operations in cross-functional working groups (new toolingpreservationpolicy changes)

Tools & Platforms

Kodex portalZendeskJIRACS ToolSafety Toolbox

Required Skills

criminal legal processessubpoenassearch warrantspreservationexigent/emergency requestsECPAcontent vs. non-content standardsemergency disclosure practicesNCMEC referralsKodex portalcase managementZendeskJIRAtriageSLAsescalation pathsautomationtemplatesdocumentationmetrics reporting

Hard Skills

criminal legal processessubpoenassearch warrantspreservationexigent/emergency requestsdata gatheringcase managementlegal process validationU.S. and international law enforcement request typesECPAcontent vs. non-content standardsemergency disclosure practicesNCMEC referralstriageSLAsescalation pathsmetrics reportingturnaround timeerror/rework rate analysisBPO agent managementpolicy applicationQA feedback into QAtooling improvementsautomationtemplatesdocumentationsecure delivery via Kodex portalZendesk ticketing (or similar)JIRACS ToolSafety ToolboxKodex portalSafety escalationshigh-risk case handling

Soft Skills

run points on complex cases with limited supervisionoperational subject-matter expertise communicationcross-functional collaborationstakeholder managementattention to detaildecision-making under strict deadlinesstructured feedback and coaching

Industry & Role

Industry SaaS

Job Function Lead operational handling and fulfillment of law enforcement legal requests with SLA and quality ownership.

Role Subtype Compliance Analyst

Keywords for Your Resume

Law Enforcement OperationsLaw Enforcement Operations LeadLE Opscriminal legal processessubpoenassearch warrantspreservationexigent/emergency requestsECPAcontent vs. non-content standardsemergency disclosure practicesNCMEC referralsKodex portalcase managementZendeskticketingJIRAtriageSLAsescalation pathsCritical Harmstrust and safetylegal operationsBPO agents

Deal Breakers

Less than 5+ years of experience handling legal processes in law enforcement response, trust & safety, or legal operations, No demonstrated knowledge of ECPA and content vs. non-content standards, Inability to work with case-management/ticketing tools (e.g., Zendesk) and JIRA

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