Position Details

Type Not Specified

Experience mid

Exp. Years 10+ years

Education Bachelor's degree in STEM Field

Category IT Support & Helpdesk

About this role

Lead technical support engineer providing global customer support for Cordant hardware/software, IoT, and cloud-based solutions with a focus on troubleshooting and system uptime.

Key Responsibilities

Provide complete customer support and resolution of technical issues
Troubleshoot hardware and software problems
Use case logging tools for case tracking and closure
Collaborate with sales, services, and engineering teams
Ensure HSE priorities are maintained

Technical Overview

Hands-on hardware/software troubleshooting for industrial systems, experience with IoT and cloud platforms, and familiarity with DCS/SCADA environments and condition monitoring.

Ideal Candidate

The ideal candidate is a senior technical support engineer with 10+ years in engineering roles, proficient in IoT, cloud computing, and Cordant hardware/software, capable of remote troubleshooting and supporting global customers.

Must-Have Skills

Bachelor's degree in STEM Field (ScienceTechnologyEngineering) from an accredited college or university10+ years of practical fieldengineeringproduct sustainingand/or equivalent experienceStrong written and verbal communication skills in EnglishKnowledge of industrial plant machinery operation and controlsDCSSCADAmachinery protectionmanagement and condition monitoring systems

Nice-to-Have Skills

IoT and modern cloud computingAbility to obtain certifications for customer site entryRemote work experience

Tools & Platforms

Cordant hardwareCordant softwareIoT platforms

Required Skills

IoTCloud computingCordant hardwareCordant softwareTroubleshootingDCSSCADAMachinery protectionCondition monitoring

Hard Skills

IoTCloud computingCordant hardwareCordant softwareTroubleshootingSystem troubleshootingBently Nevada hardwareDCSSCADAMachinery protectionCondition monitoringHardware and software diagnostics

Soft Skills

customer focuscommunicationproblem solvingteam collaboration

Certifications

Preferred

Safety training certifications (as applicable)

Industry & Role

Industry Energy

Job Function Lead technical support and issue resolution for Cordant hardware/software and associated systems

Role Subtype Technical Support Engineer

Keywords for Your Resume

lead technical supportcordant hardwarecordant softwareiotcloud computingcordantcloudhardware troubleshootingsoftware troubleshootingcase logging toolstechnical supportsupport engineerremotebently nevadadcsscadacondition monitoringenglishTechnical SupportIoTCloud computingCordant hardwareCordant softwareTroubleshootingBently NevadaDCSSCADACondition monitoring

Deal Breakers

No 10+ years of relevant engineering/support experience, Lack of English proficiency

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Lead Cordant Technical Support Engineer

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