Position Details
About this role
Lead the SRE organization responsible for reliability, availability, observability, and scalability of CVS Health retail pharmacy distributed store technology. The role drives incident response, compliance, continuous improvement, and proactive monitoring/automation to improve store health and operational excellence.
Key Responsibilities
- Lead a global team of technical professionals
- Align SRE strategies with enterprise goals for resilient technology
- Execute a multi-year roadmap for observability, automation, and reliability improvements
- Define and maintain SLIs, SLOs, and business KPIs and deliver KPI reporting
- Lead major incident management with rapid detection, root-cause analysis, and resolution
Technical Overview
Own SRE strategy and execution for distributed store environments spanning pharmacy platforms, Point of Sale (POS) systems, handheld devices, store servers, dispensing locations, and connectivity infrastructure. Define SLIs and SLOs, build dashboards and alerting for real-time visibility, and lead multi-year modernization of monitoring and automation, including cloud, edge, and AI-driven monitoring approaches.
Ideal Candidate
The ideal candidate is a lead-level Site Reliability Engineer (SRE) who has delivered reliability and observability improvements for distributed environments, including incident response and root-cause analysis. They are experienced defining SLIs and SLOs, building dashboards and alerting for real-time visibility, and driving automation to reduce toil and enable self-healing capabilities.
Must-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Must have experience leading major incident management and incident response, Must have experience defining and managing Service Level Indicators (SLIs) and Service Level Objectives (SLOs)
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