Position Details

Type Not Specified

Experience lead

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

The Lead Engagement Specialist helps move fitness leads into customers’ facilities so sales associates can close decisions. The role focuses on managing leads in Highlevel, following up quickly (calls and texts), tagging leads correctly, and driving appointment booking and consultation show rates.

Key Responsibilities

Manage All Leads in Highlevel
Properly follow up with leads
Show tact in conversations and never discuss price
Maintain documentation and reporting
Communicate issues, bottlenecks, or trends

Technical Overview

Supports lead management operations using Highlevel and power dialers, including call scheduling, text response workflows, and consistent documentation/reporting. Tracks lead outcomes like bookings, show rates, and requires communicating issues, bottlenecks, and trends.

Ideal Candidate

The ideal candidate is a customer-facing lead engagement professional experienced with high-volume lead management and rapid follow-up workflows. They have strong, tactful communication skills, can maintain accurate documentation/reporting, and are able to meet aggressive response and appointment-setting targets using tools like Highlevel and power dialers.

Must-Have Skills

Manage All Leads from assigned clients In HighlevelProperly follow up with all Leads from assigned clientsMust show tact when in conversation with prospectsMust never discuss price in during lead engagementMust be persistent in your approachMust follow proper documentation and reportingMust properly communicate any issuesbottlenecksor trendsAll leads are called twice within 5 minutesAll incoming text messages are replied to within 5 minutes

Tools & Platforms

HighlevelPower dialers

Required Skills

Highlevellead managementlead follow uptactful communicationdocumentation and reportinglead taggingappointment bookingconsultationspower dialerstext message responsecall schedulingissue communication

Hard Skills

HighlevelLead managementLead follow upLead taggingAppointment bookingConsultation schedulingPower dialersCall schedulingText message response managementDocumentation and reportingLead handling metrics trackingBottleneck identificationTrend communication

Soft Skills

Tactful communicationCustomer servicePersistenceProfessional communicationAttention to detail (documentation/reporting)Issue escalation communication

Industry & Role

Industry Health & Wellness Coaching

Job Function Engage and convert inbound leads into appointments for fitness facility sales.

Role Subtype Customer Support Specialist

Keywords for Your Resume

Lead Engagement SpecialistLead engagementLead managementHighlevelPower dialerslead follow uplead taggingappointment bookingconsultationstext messagescall scheduledocumentationreportingbottlenecksprospectstactpricefitness facilitiessales associateslead management

Deal Breakers

Must be able to manage leads in Highlevel, Must respond to calls/texts within the stated 5-minute windows, Must never discuss price during lead engagement, Must meet appointment booking and consultation show targets

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