✦ Luna Orbit — IT Support & Helpdesk

Lead Engineer - Configuration Management

at GE Vernova

📍 Remote, US Remote 💰 $98K – $164K USD / year Posted March 05, 2026
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Position Details

Salary $98K – $164K USD / year
Type Full-Time
Experience mid
Exp. Years 1+ years
Education Associate's degree or Bachelor's degree
Category IT Support & Helpdesk

About this role

Supports customer technical integrations for educational software, ensuring successful implementation and issue resolution.

Key Responsibilities

  • Provide technical onboarding
  • Collaborate with stakeholders
  • Identify and document issues
  • Track and report customer issues
  • Support higher-level support

Technical Overview

Provides technical support for web-based educational platforms like Clever, ClassLink, and OneRoster, troubleshooting issues and supporting integrations remotely.

Ideal Candidate

The ideal candidate is an entry to mid-level technical support specialist with at least 1 year of experience supporting web applications in educational technology. They possess strong problem-solving skills and the ability to quickly adapt to new systems.

Must-Have Skills

1+ years of experience with web application supportExcellent problem-solving skillsExcellent communication skillsExperience with CleverClassLinkand OneRosterAbility to learn new technology quickly

Nice-to-Have Skills

Experience with educational technology platformsExperience supporting web-based integrations

Tools & Platforms

Microsoft Office SuiteCleverClassLinkOneRoster

Required Skills

Web application supportCustomer supportTroubleshootingCleverClassLinkOneRosterMicrosoft Office SuiteWeb-based browsersDesktop/laptop systemsTablet-based systems

Hard Skills

Web application supportCustomer supportTroubleshootingCleverClassLinkOneRosterMicrosoft Office SuiteWeb-based browsersDesktop/laptop systemsTablet-based systems

Soft Skills

Problem-solvingAnalytical skillsCommunicationTeamworkTime management

Certifications

Required

Not specified

Preferred

Not specified

Industry & Role

Industry Aerospace & Defense
Job Function Customer technical support for educational integrations

Keywords for Your Resume

Web application supportCustomer supportTroubleshootingCleverClassLinkOneRosterMicrosoft Office SuiteWeb-based browsersDesktop/laptop systemsTablet-based systems

Deal Breakers

Lack of experience with web application support, No problem-solving skills, No experience with educational platforms, No ability to learn new technology quickly

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