✦ Luna Orbit — IT Support & Helpdesk

Lead IT Support Engineer

at Florida State Fair Authority

📍 Tampa, FL Onsite 💰 $80K – $80K USD / year Posted March 21, 2026
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Position Details

Salary $80K – $80K USD / year
Type Full-Time
Experience lead
Exp. Years Not specified
Education Bachelor's degree in Computer Science, Information Technology, or a related field
Category IT Support & Helpdesk

About this role

This role involves leading IT support operations for the Florida State Fair Authority, ensuring systems run smoothly, troubleshooting hardware, software, and network issues, and managing support staff during large-scale events.

Key Responsibilities

  • Lead IT support team
  • Troubleshoot hardware, software, and network issues
  • Maintain IT infrastructure
  • Support event operations
  • Train IT technicians

Technical Overview

The position requires hands-on support with Windows servers, Active Directory, network infrastructure, security systems, and ticketing tools, with leadership responsibilities in team management and training.

Ideal Candidate

The ideal candidate is a proactive IT support professional with strong troubleshooting skills, leadership qualities, and experience supporting Windows-based systems and networks in a government or public sector environment.

Must-Have Skills

Technical supportHardware troubleshootingSoftware troubleshootingNetwork troubleshootingTicketing systemIT infrastructureServer maintenanceNetwork securityWindowsActive DirectoryMicrosoft 365

Nice-to-Have Skills

CamerasPrintersVendor coordinationITIL

Tools & Platforms

Ticketing systemMicrosoft OfficeAutomated ticket system

Required Skills

Technical supportHardware troubleshootingSoftware troubleshootingNetwork troubleshootingTicketing systemIT infrastructureServer maintenanceNetwork securityWindowsActive DirectoryMicrosoft 365

Hard Skills

Technical supportHardware troubleshootingSoftware troubleshootingNetwork troubleshootingTicketing systemIT infrastructureServer maintenanceNetwork securityWindowsActive DirectoryMicrosoft 365IT support tools

Soft Skills

LeadershipProblem-solvingCommunicationTeam collaborationTrainingCustomer serviceTime management

Certifications

Required

Bachelor's degree in Computer ScienceInformation Technology

Industry & Role

Industry Government/Public Sector
Job Function Lead IT support operations and infrastructure management for a large public event organization
Role Subtype Help Desk L2

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

IT supportHelp deskHardware troubleshootingSoftware troubleshootingNetwork troubleshootingTicketing systemIT infrastructureServer maintenanceNetwork securityWindowsActive DirectoryMicrosoft 365IT support toolsLeadershipTroubleshootingCustomer servicehardware troubleshootingnetwork troubleshootingticketing systemleadership

Deal Breakers

No degree in IT or related field, Lack of experience in technical support, No leadership experience, Unwillingness to work on-site

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