✦ Luna Orbit — IT Support & Helpdesk

Lead IT Support Engineer

at Florida State Fair Authority

📍 Tampa, FL, US Onsite Posted March 17, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 3+ years
Education Bachelor's degree in Computer Science or related field
Category IT Support & Helpdesk

About this role

This role involves leading on-site IT support operations for the Florida State Fair Authority, ensuring systems run smoothly during large events, and managing a team of IT technicians.

Key Responsibilities

  • Provide technical support to end-users
  • Troubleshoot hardware, software, and network issues
  • Install, configure, and maintain systems
  • Monitor IT infrastructure
  • Lead and train IT technicians

Technical Overview

Supports Windows-based systems, hardware, network infrastructure, security systems, and uses ticketing tools. Responsible for troubleshooting, system configuration, and infrastructure maintenance.

Ideal Candidate

The ideal candidate is a mid-level IT support engineer with 3+ years of experience supporting Windows-based systems, hardware, and network troubleshooting. They should possess strong leadership skills and experience supporting large-scale event operations.

Must-Have Skills

Bachelor's degree in Computer ScienceInformation Technologyor a related fieldProven experience as an IT Support Engineer or similar roleStrong knowledge of WindowsExperience supporting hardwaresoftwareand network issuesExperience with ticketing systemsAbility to troubleshoot hardwaresoftwareand network problemsAbility to install and configure systemsExperience supporting security systemsLeadership and training skillsAbility to work on-call

Nice-to-Have Skills

Experience with enterprise IT infrastructureKnowledge of security protocolsExperience with vendor coordinationITIL certificationExperience supporting event operations

Tools & Platforms

Ticketing systemSecurity systemsComputer peripheralsNetwork equipment

Required Skills

Windowshardware troubleshootingnetwork troubleshootingticketing systemsIT infrastructuresecurity systemsend user supporttroubleshootingcustomer serviceteam leadership

Hard Skills

WindowsWindows Operating SystemHardware troubleshootingNetwork troubleshootingIT infrastructureTicketing systemsSystem installation and configurationSecurity systemsIT supportTeam leadershipTraining end-usersOn-call support

Soft Skills

Problem-solvingLeadershipCommunicationTeamworkTrainingCustomer serviceDocumentationCollaboration

Industry & Role

Industry Government/Public Sector
Job Function IT support and infrastructure management for large-scale event operations
Role Subtype Help Desk L2
Tech Domains Active Directory, Microsoft 365, Windows Server, ITSM / ServiceNow

Keywords for Your Resume

IT supportHelp DeskWindowsHardware troubleshootingNetwork troubleshootingTicketing systemSystem installationSecurity systemsOn-call supportTeam leadershipEnd user supportTroubleshootingCustomer serviceIT infrastructureConfiguration

Deal Breakers

Lack of proven IT support experience, No experience with Windows or network troubleshooting, No leadership or team support experience, No relevant degree

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