✦ Luna Orbit — IT Support & Helpdesk

Lead IT Support Engineer

at The Florida State Fair Authority

📍 Tampa, FL Onsite Posted March 18, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years Entry level
Education Bachelor's degree in Computer Science, Information Technology, or a related field
Category IT Support & Helpdesk

About this role

This role provides technical support to front office and staff, resolving hardware and software issues to ensure smooth operations.

Key Responsibilities

  • Provide technical support
  • Troubleshoot hardware and software
  • Document support requests
  • Assist with account provisioning
  • Support mobile devices

Technical Overview

The position involves supporting Windows, macOS, and mobile devices, using ticketing systems, and delivering excellent customer service.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with strong troubleshooting and customer service skills, capable of handling help desk tickets and supporting end-users on Windows, macOS, and mobile devices.

Must-Have Skills

Help DeskTechnical supportTroubleshootingCustomer serviceTicketing system

Nice-to-Have Skills

ScriptingAutomationMobile device supportIT support tools

Tools & Platforms

Microsoft 365WindowsmacOSTicketing system

Required Skills

Help deskIT supporttroubleshootingcustomer serviceticketing systemWindowsmacOSMicrosoft 365mobile supporthardware support

Hard Skills

WindowsMacNetworkingHardware troubleshootingSoftware troubleshootingTicketing systemMicrosoft 365Windows 11macOSiOSAndroidComputer supportPrintersAccount provisioning

Soft Skills

Customer serviceCommunicationProblem-solvingTime managementTeamworkAdaptability

Industry & Role

Industry Government/Public Sector
Job Function Help Desk Support
Role Subtype Help Desk L1

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

help deskIT supporttroubleshootingcustomer serviceticketing systemWindowsmacOSMicrosoft 365mobile supporthardware supportsoftware supporton-sitetechnical supportend user supportproblem-solvingcommunication

Deal Breakers

Lack of help desk or support experience, No degree in relevant field, No customer service skills

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