Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Bachelor's degree in Computer Science, Information Technology, or a related field

Category IT Support & Helpdesk

About this role

Lead IT Support Engineer provides hands-on IT support for end users, maintains IT infrastructure, and ensures secure and smooth operation of systems on-site in Tampa.

Key Responsibilities

Provide technical support to end-users via phone, email, and in-person
Troubleshoot hardware, software, and network issues
Install, configure, and maintain computer systems and peripherals
Monitor IT infrastructure
Document and track support requests using ticketing system

Technical Overview

Scope includes Windows and Mac endpoints, network troubleshooting, server and virtualization (Windows Server 2019+, Hyper-V), and regular IT security practices; uses tools like Ninja One, SolarWinds, Omada, CounterPoint POS, Ubiquiti.

Ideal Candidate

The ideal candidate is a hands-on IT support professional with 3+ years of experience, strong Windows/Mac expertise, network troubleshooting, and familiarity with security practices. They should be comfortable on-site in Tampa and able to support end users effectively.

Must-Have Skills

Bachelor's degree in Computer ScienceInformation Technologyor a related fieldProven experience as an IT Support Engineer or similarStrong knowledge of Windows and Mac operating systemsExperience with network administration and troubleshootingFamiliarity with IT security practices and toolsExcellent problem-solving and communication skillsAbility to work independently and as part of a team

Nice-to-Have Skills

Azure FundamentalsCisco CCNACompTIA A+CompTIA Network+Microsoft 365 Admin Center

Tools & Platforms

Ninja OneCounterPoint POSSolarWindsOmadaUbiquitiCisco switchesCisco routersWindows Server 2019+Hyper-VOffice 365 Admin CenterMicrosoft 365

Required Skills

WindowsMac OSNetwork administrationTroubleshootingIT security practicesCisco switchesCisco routersWindows Server 2019+Hyper-VOffice 365 Admin CenterAzure FundamentalsMicrosoft 365 Admin CenterNinja OneCounterPoint POSSolarWindsOmadaUbiquiti

Hard Skills

WindowsMac OSNetwork administrationTroubleshootingIT security practicesCisco network switchesCisco routersWindows Server 2019+Hyper-VOffice 365 Admin CenterAzure FundamentalsMicrosoft 365 Admin CenterNinja OneCounterPoint POSSolarWindsOmadaUbiquiti

Soft Skills

problem-solvingcommunicationcustomer serviceteamworktraining

Certifications

Preferred

CompTIA A+CompTIA Network+Microsoft Certified: Azure FundamentalsCisco CCNA

Industry & Role

Industry Public Sector

Job Function On-site IT support and team leadership to maintain critical infrastructure for the Florida State Fair Authority

Role Subtype IT Support & Helpdesk

Tech Domains Windows Server, Microsoft 365, Azure, Office 365, Cisco Networking, Ninja One, SolarWinds, Omada, Ubiquiti

Keywords for Your Resume

it support engineerdesktop supportit helpdeskwindowsmacoffice 365azure fundamentalsccnaninja onecounterpoint possolarwindsomadaubiquiticisco switchescisco routerswindows server 2019+hyper-vit securitytroubleshootingend user support

Deal Breakers

Lack of 3+ years IT support experience, Inability to work on-site in Tampa, No Windows/Mac experience

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Lead IT Support Engineer (On-Site)

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