✦ Luna Orbit — IT Support & Helpdesk

Lead Resiliency Engineer

at American Family Insurance Group

📍 2 Locations Hybrid 💰 $131K – $220K USD / year Posted March 13, 2026
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Position Details

Salary $131K – $220K USD / year
Type Full-Time
Experience lead
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role focuses on strengthening system resiliency, reliability, and availability through automation, monitoring, and process improvements within IT operations.

Key Responsibilities

  • Lead and mentor team
  • Define resiliency principles
  • Implement monitoring and alerting
  • Develop automation solutions
  • Coordinate incident response

Technical Overview

Involves managing ITSM workflows, implementing automation solutions, DevOps practices, CI/CD pipelines, Infrastructure-as-Code, and chaos engineering tools.

Ideal Candidate

The ideal candidate is a senior IT Operations professional with extensive experience in resiliency engineering, automation, and ITSM workflows. They possess strong leadership skills, a background in DevOps practices, and experience with infrastructure automation tools.

Must-Have Skills

ITSM workflowsautomation solutionsincident managementDevOpsmonitoring toolsalerting toolschaos engineeringautomated recoveryInfrastructure-as-CodeIaC

Nice-to-Have Skills

cloud platformsKubernetesDockerAWSAzureGCPSRE practicesSLA management

Tools & Platforms

ITSM toolsJiraServiceNowGitJenkinsTerraformAnsibleKubernetesDocker

Required Skills

ITSM workflowsincident managementchange managementproblem managementautomationDevOpsCI/CDInfrastructure-as-CodeIaCchaos engineeringmonitoringalertingautomated recoverytestingrollback mechanismssolutions designframeworksprocess optimization

Hard Skills

ITSMincident managementchange managementproblem managementautomationIT OperationsDevOpsCI/CDInfrastructure-as-CodeIaCchaos engineeringmonitoringalertingautomated recoverytestingrollback mechanismstools and systems developmentincident triagere-engineeringsolutions designframeworksprocess optimization

Soft Skills

leadershipmentoringcollaborationanalytical thinkingproblem-solvingcommunicationteam coordination

Certifications

Preferred

ITIL FoundationAWS Certified Solutions ArchitectCertified Kubernetes Administrator

Industry & Role

Industry Insurance
Job Function Lead resiliency engineering initiatives to improve system reliability and automation

Keywords for Your Resume

Resiliency EngineerITSM workflowsautomationincident managementchange managementproblem managementDevOpsCI/CDInfrastructure-as-CodeIaCchaos engineeringmonitoringalertingautomated recoverytestingrollback mechanismstools and systems developmentincident triagere-engineeringsolutions designframeworksprocess optimization

Deal Breakers

Lack of experience with ITSM workflows, No leadership experience in engineering teams, Inability to work in hybrid environment, No experience with automation tools

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