About this role
This role functions as a lead cashier and/or stocker, supporting store operations when store management is absent. You will unload trucks, stock and display merchandise, assist customers, operate register equipment, and help execute plan-o-grams while following company policies.
Key Responsibilities
- Unload trucks and receive cartons/totes
- Stock, rotate, and face merchandise; build displays
- Operate cash register and flatbed scanner; collect payment and make change
- Support plan-o-gram implementation and register countertop plan-o-grams
- Provide customer service leadership and assist in store opening/closing
Technical Overview
The technical scope is retail operations tooling: operating a cash register and a flatbed scanner for itemizing and totaling purchases, and using scanner-supported processes for store tasks. The role also requires adherence to Standard Operating Procedures and Employee Handbook policies.
Ideal Candidate
The ideal candidate is a customer-focused retail associate who has experience acting as a lead in the absence of store management. They are comfortable performing cashier and stocking duties, using a cash register and scanner, and supporting plan-o-gram execution while maintaining store cleanliness and safety.
Must-Have Skills
Provide exemplary customer serviceOperate cash register and flatbed scanner to itemize and total customer's purchaseCollect payment from customer and make changeFollow company work processes to receiveopen and unpack cartons and totesStock merchandise; rotate and face merchandise on shelvesAssist in plan-o-gram implementation and maintenance
Tools & Platforms
Cash registerFlatbed scannerStandard Operating Procedures manualEmployee HandbookEmployee handbook (company policy)
Required Skills
Unloading trucksreceiving cartons and totesopening and unpackingstocking merchandiserotating and facing merchandisebuilding merchandise displaysrestocking returned merchandiserestocking recovered merchandiseordering zonesdrop shipment categoriesplan-o-gram implementation and maintenanceassisting customers by locating merchandiseoperating cash registerflatbed scanneritemizing and totaling purchasesbagging merchandisecollecting payment and making changebailing cardboardtaking out trashdusting and mopping store floorscleaning restroom and stockroomgreeting customersregister countertop plan-o-gramsopening/closing storerefunds and overrideStandard Operating Procedures manualEmployee Handbook
Hard Skills
Unloading trucksReceivingopening and unpacking cartons and totesStocking merchandiseRotating and facing merchandise on shelvesBuilding merchandise displaysRestocking returned merchandiseRestocking recovered merchandiseOrdering merchandise using prescribed ordering practicesOrder zonesDrop shipment categoriesPlan-o-gram implementation and maintenanceOperating a cash registerOperating a flatbed scannerItemizing and totaling a customer's purchaseBagging merchandiseCollecting payment from customer and making changeAuthorizing and signing for refunds and overrideBailing cardboardTaking out trashDusting and mopping store floorsCleaning restrooms and stockroomsImplementing register countertop plan-o-gramsGreeting customersOpening and/or closing the storeFollowing Standard Operating Procedures manualFollowing Employee HandbookProtecting company assetsReducing lossesRegister countertop maintenanceMaintaining bags
Soft Skills
Exemplary customer serviceCustomer service leadershipInterpersonal skillsOral communication skillsTeamworkSafety awarenessLeadership in absence of store managementProblem-solvingWork process compliance
Keywords for Your Resume
Lead Sales AssociateLeadCashierStockerplan-o-gramsplan-o-gramprogramscustomer serviceunload truckscartons and totesreceiveunpackstock merchandiserotate and face merchandisebuild merchandise displaysrestockorder zonesdrop shipment categoriesflatbed scannercash registermake changerefundsoverrideStandard Operating Procedures manualEmployee HandbookArea ManagerStore ManagerAssistant Store Manager
Deal Breakers
Must be able to operate a cash register and flatbed scanner, Must be able to perform stocking, rotation, and facing of merchandise, Must be able to follow plan-o-gram implementation and maintenance processes
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