Position Details

Salary $90K – $125K USD / year

Type Full-Time

Experience senior

Exp. Years 8+ years

Education Bachelor’s Degree in a related field; or equivalent combination of education and experience

Category Consulting & Advisory

About this role

Lead Services Architect to define and evolve a Managed Services portfolio, architecting profitable service offerings, coordinating with sales, operations, and vendors, including federal customers.

Key Responsibilities

Design and maintain Managed Services service catalog
Standardize service definitions and delivery models
Support pre-sales solutioning for complex deals
Align services with vendor programs
Collaborate with Sales and Operations

Technical Overview

Focus on service design, SLAography, pricing, and pre-sales solutioning; familiarity with ITSM platforms and ITIL; collaboration with OEM programs and vendor partners.

Ideal Candidate

The ideal candidate is an 8+ year services architect with deep MSP/VAR experience, capable of designing scalable managed services offerings, aligning with OEM programs, and supporting pre-sales with government/federal customers.

Must-Have Skills

8+ years in Managed ServicesSolution Architectureor Services DesignExperience designing and implementing service offerings in VAR/MSP/enterprise servicesStrong understanding of service delivery modelsSLAsand pricing structuresExperience supporting pre-sales activities and complex solution designFamiliarity with enterprise technologies (ITSM platformscloudinfrastructureend-user support)

Nice-to-Have Skills

VAR/MSP environment experienceFederal customers familiarityAlignment with OEM/vendor programs (CiscoMicrosoftDell)

Tools & Platforms

ITSM platforms

Required Skills

Managed Services designsolution architectureservice portfolio developmentservice definitionsSLA designdelivery modelspre-sales solutioningvendor partnershipsOEM program alignmentITIL familiarityITSM platformscloud servicesinfrastructureend-user support

Hard Skills

Managed Services designSolution architectureService portfolio developmentService definitionsSLA designDelivery modelsPre-sales solutioningVendor partner collaborationOEM program alignmentITIL familiarityITSM platformsCloud servicesInfrastructureEnd-user support

Soft Skills

Strategic thinkingBusiness acumenExecutive communicationLeadershipCollaboration

Certifications

Preferred

ITIL (preferred)Any relevant service design certifications

Industry & Role

Industry Government/Public Sector

Job Function Define and evolve a scalable, profitable Managed Services portfolio

Role Subtype Solution Architect

Tech Domains ITSM / ServiceNow, Cloud Services, Infrastructure, End-User Support, ITIL, Enterprise technologies

Keywords for Your Resume

lead services architectmanaged servicesservice catalogservice offeringsservice designslasdelivery modelspre-sales solutioningvendor partnershipsoem programsciscomicrosoftdellitilitsmenterprise technologiesgovt contractorsfederal customersvendor managementOEM programsITIL

Deal Breakers

Lack of MSP/VAR experience, No exposure to government/federal customers, No ITIL or service design discipline, No ability to travel for customer engagements when needed

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