Position Details
About this role
This role involves providing technical support and troubleshooting for networking, desktop, and cloud systems in a banking environment, supporting remote users and maintaining system stability.
Key Responsibilities
- Support help desk activities
- Troubleshoot networking and system issues
- Configure user accounts and laptops
- Support remote users
- Maintain inventory and documentation
Technical Overview
The technical environment includes help desk operations, networking, Linux, Oracle, Java, and cloud support, with responsibilities for issue resolution and user support.
Ideal Candidate
The ideal candidate is a mid-level IT support specialist with 2-5 years of experience in help desk and desktop support, proficient in networking, Linux, Oracle, and Java, with strong troubleshooting and customer service skills, capable of remote work.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 2 years of experience, No experience with help desk or desktop support, Lack of networking, Linux, or Oracle skills
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