Position Details

Salary $135K – $135K USD / year

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Software Engineering

About this role

This role involves leading Salesforce Service Cloud development, integration, and customization to enhance customer engagement channels.

Key Responsibilities

Lead Salesforce development and customization
Integrate Salesforce with external systems
Ensure compliance with Salesforce standards
Manage case routing and omnichannel features
Guide junior team members

Technical Overview

Focus on Salesforce platform, including Lightning components, APEX, Visualforce, and API integrations, with emphasis on automation and best practices.

Ideal Candidate

The ideal candidate is a mid-level Salesforce developer with extensive experience in Service Cloud, automation, and API integrations. They possess strong leadership skills and a solid understanding of Salesforce best practices.

Must-Have Skills

Salesforce Service CloudExperience with Salesforce automation toolsAPI integrations (RESTSOAP)Knowledge of Salesforce Governor limitsLeadership in development projects

Nice-to-Have Skills

Experience with Lightning componentsApex developmentVisualforceData migration tools

Tools & Platforms

SalesforceSalesforce Service CloudData Loader

Required Skills

Salesforce Service CloudLightning componentsAPEXVisualforceREST APIsSOAP APIsOAuthData LoaderCase RoutingOmnichannel

Hard Skills

Salesforce Service CloudService CloudEmail to CaseWeb to CaseDigital EngagementChatMessagingPhone to CaseCTI VendorsOmnichannelKnowledge ManagementCase RoutingQueuesPublic GroupsUser Group AssignmentsSalesforce Governor limitsLightning componentsAPEXTriggersVisualforceFormulasLightning flowsWorkflowsAssignment RulesREST APIsSOAP APIsOAuthSingle Sign-OnData Loader

Soft Skills

LeadershipCommunicationTeamworkNegotiationProject Management

Industry & Role

Industry Logistics

Job Function Salesforce development and integration leadership

Keywords for Your Resume

Salesforce Service CloudService CloudEmail to CaseWeb to CaseDigital EngagementChatMessagingPhone to CaseCTI VendorsOmnichannelKnowledgeCase RoutingQueuesPublic GroupsUser Group AssignmentsSalesforce Governor limitsLightning componentsAPEXTriggersVisualforceFormulasLightning flowsWorkflowsAssignment RulesREST APIsSOAP APIsOAuthSingle Sign-OnData LoaderAPEX TriggersREST APISOAP API

Deal Breakers

Lack of Salesforce Service Cloud experience, No API integration experience, No leadership or project management skills

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Lead Software Development Engineer

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