Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves managing and supporting enterprise IT services, focusing on incident response, system reliability, security, and automation across multiple platforms.

Key Responsibilities

Serve as escalation point
Own incident response
Perform root cause analysis
Support IT services and integrations
Mentor team members

Technical Overview

Supports SaaS platforms including Google Workspace, Slack, Okta, and Zscaler, with responsibilities in incident management, root cause analysis, scripting, and security incident handling.

Ideal Candidate

The ideal candidate is a hands-on system administrator with experience supporting SaaS platforms like Google Workspace, Slack, and Okta, capable of managing incident response, root cause analysis, and system automation, with strong troubleshooting skills.

Must-Have Skills

Support SaaS platforms such as Google WorkspaceSlackOktaIruOwn incident response and root cause analysisSupport security and system integrationsTroubleshoot network and hardware issuesCreate and maintain IT documentationManage vendor relationshipsInvestigate security issues

Nice-to-Have Skills

Experience with ZscalerExperience with macOSScripting and automationITIL frameworkSecurity incident management

Tools & Platforms

Google WorkspaceSlackOktaZscalerIrumacOSGmailITSM tools

Required Skills

IT Service ManagementIncident ResponseRoot Cause AnalysisAutomationSystem MonitoringGoogle WorkspaceZscalermacOSNetworkingOktaSecurityScriptingIT DocumentationVendor ManagementSecurity Incident Response

Hard Skills

Soft Skills

Problem-solvingOwnershipOperational ExcellenceMentoringCommunicationTeamworkAdaptabilityProactive Thinking

Certifications

Preferred

ITIL FoundationSecurity certifications

Industry & Role

Industry Information Technology

Job Function IT support, incident management, and system administration

Keywords for Your Resume

Lead System AdministratorIT SupportIncident ResponseRoot Cause AnalysisAutomationSystem MonitoringGoogle WorkspaceZscalermacOSNetworkingOktaSecurityScriptingIT DocumentationVendor ManagementSecurity Incident ResponseSupport SaaS platforms

Deal Breakers

Lack of experience with SaaS support platforms, No incident response or root cause analysis experience, Inability to troubleshoot network or system issues, Lack of scripting or automation skills

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile