Position Details

Type Full-Time

Experience lead

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves managing and supporting core IT services, troubleshooting SaaS platforms, and automating processes to improve operational efficiency.

Key Responsibilities

Serve as escalation point for IT issues
Manage core IT services
Lead incident response and security
Support SaaS integrations
Develop automation scripts

Technical Overview

Supports SaaS platforms including Google Workspace, Slack, Okta, Zscaler, and macOS, with responsibilities in incident response, security, scripting, and system automation.

Ideal Candidate

The ideal candidate is a proactive IT support professional with extensive experience supporting SaaS platforms like Google Workspace, Slack, and Okta. They possess strong troubleshooting skills, automation experience, and can handle complex incident management and security issues.

Must-Have Skills

Support SaaS platforms such as Google WorkspaceSlackOktaIruTroubleshoot and maintain integrations of IT SaaS such as OktaGoogle WorkspaceSlackZscalerServe as Tier 3 support for macOShardwareand network-related issuesDesignwriteand maintain custom scripts or applicationsOwn the maintenanceconfigurationavailabilityand business continuity of core IT services

Nice-to-Have Skills

Experience in incident responseSecurity remediationVendor relationship management

Tools & Platforms

Google WorkspaceGmailSlackOktaZscalermacOS

Required Skills

Support SaaS platforms such as Google WorkspaceSlackOktaIruincident responsesecurity issuesscriptingautomationIT documentationvendor management

Hard Skills

Google WorkspaceGmailSlackOktaZscalermacOSnetworkingIT SaaSscriptsautomationincident responsesecurity issuesIT documentationvendor management

Soft Skills

problem-solvingownershipoperational excellencementoringteamworkcommunication

Industry & Role

Industry SaaS

Job Function IT support and system administration for SaaS platforms and enterprise IT services

Keywords for Your Resume

Lead System AdministratorIT Support & HelpdeskGoogle WorkspaceGmailSlackOktaZscalermacOSincident responsesecurity issuesIT SaaSscriptsautomationIT documentationvendor management

Deal Breakers

Lack of experience with SaaS platforms such as Google Workspace, Slack, Okta, No support experience for macOS or network issues, Inability to write or maintain scripts

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