Position Details
About this role
This role involves leading problem management and incident resolution efforts within a banking environment, supporting critical systems, and reducing outages through effective root cause analysis and support process improvements.
Key Responsibilities
- Lead problem review calls
- Perform root cause analysis
- Coordinate incident management
- Support system troubleshooting
- Implement support process improvements
Technical Overview
The position requires expertise in systems engineering, problem and incident management, root cause analysis, and IT support tools like ServiceNow and BMC Remedy. Knowledge of ITIL processes is essential.
Ideal Candidate
The ideal candidate is a senior systems operations engineer with extensive experience in problem and incident management, root cause analysis, and supporting production systems. They are skilled in troubleshooting, change management, and ITIL processes, with leadership capabilities for managing broad impact initiatives.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of problem management experience, No experience with incident management, Inability to support live production systems, No familiarity with ITIL or support tools
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile