Position Details
About this role
This role involves leading the end-to-end lifecycle management of search products, ensuring operational excellence through ITSM processes, incident and problem resolution, and cross-functional collaboration.
Key Responsibilities
- Own search product lifecycle
- Implement ITSM processes
- Manage incident/problem/change workflows
- Develop operational dashboards
- Collaborate across technical and business teams
Technical Overview
Focus on ITSM frameworks, incident/problem/change management, search product lifecycle, operational dashboards, and KPI tracking.
Ideal Candidate
The ideal candidate is a senior product owner with extensive experience in IT service management, incident, problem, and change management processes. They should have a strong background in managing search products and driving operational excellence across global digital platforms.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience in ITSM or product ownership, No leadership or collaboration skills, No experience managing search or digital products, No familiarity with ITIL
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