Position Details

Type Not Specified

Experience lead

Exp. Years 5+ years

Education Not specified

Category Project & Program Management

About this role

Senior program management role focused on cross-functional technology programs for the Merchant Services/payments platform; responsible for planning, governance, risk, and AI-enabled capabilities.

Key Responsibilities

Develop and execute project plans
Identify and mitigate risks
Collaborate with cross-functional teams to define scope and deliverables
Drive backlog management, release planning, and SDLC improvements
Champion agile methodologies and technical solutions

Technical Overview

Strong emphasis on agile practices at scale, Jira-based backlog and release planning, vendor and stakeholder management, and exploration of AI-enabled capabilities within a large financial services environment.

Ideal Candidate

The ideal candidate is a senior-level technical program manager with 5+ years leading cross-functional payments/merchant services programs, proficient in Agile, SAFe, Jira, and skilled in stakeholder and vendor management with an eye toward AI-enabled capabilities.

Must-Have Skills

5+ years of Technical Program Management experienceAdvanced stakeholder managementAdvanced vendor managementResource and budget managementAgile at scale

Nice-to-Have Skills

Practical understanding of AI techniquesAbility to translate day-to-day use cases to AI workflowsProgram governance experience

Tools & Platforms

JiraAgile tooling

Required Skills

Lead Technical Program ManagerAgile methodologiesJiraSAFeScrumKanbanbacklog managementrelease planningSDLCvendor managementstakeholder managementbudget managementrisk managementAI-enabled capabilitiesmodel risk controlsresponsible AI

Hard Skills

Agile methodologiesJiraSAFeScrumKanbanBacklog managementRelease planningSDLCVendor managementStakeholder managementBudget managementRisk managementAI-enabled capabilitiesModel risk controlsResponsible AI guardrails

Soft Skills

communicationleadershipstakeholder managementproblem-solvingadaptability

Industry & Role

Industry Banking

Job Function Lead cross-functional technology programs for JPMorgan Chase's Merchant Services platform.

Role Subtype Technical Project Manager

Keywords for Your Resume

lead technical program managermerchant servicespayments technologytampa on-siteagilejirasaFescrumkanbanbacklog managementrelease planningsdlcvendor managementstakeholder managementbudget managementrisk managementai-enabled capabilitiesmodel risk controlsresponsible aitechnical program manager

Deal Breakers

5+ years of TPM experience, On-site in Tampa, FL, Experience in financial services/payments

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Lead Technical Program Manager - Merchant Services

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