✦ Luna Orbit — IT Support & Helpdesk

Lead Traveling Cabling Technician

at Optus, Inc

📍 Remote, US Remote 💰 $26 – $30 USD / year Posted March 12, 2026
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Position Details

Salary $26 – $30 USD / year
Type Full-Time
Experience entry
Exp. Years 2+ years
Education High School Diploma or equivalent
Category IT Support & Helpdesk

About this role

This role provides technical support for client environments, troubleshooting hardware and software issues remotely, and ensuring smooth IT operations for diverse organizations.

Key Responsibilities

  • Remote help desk troubleshooting
  • Support Windows 7 systems
  • Troubleshoot network and server issues
  • Manage user accounts
  • Perform software updates

Technical Overview

Supports Windows 7 systems, network devices, servers, and peripherals, utilizing remote support tools and troubleshooting methodologies to resolve issues efficiently.

Ideal Candidate

The ideal candidate is an entry- to mid-level IT support technician with at least 2 years of experience supporting Windows environments, troubleshooting network and server issues remotely, and providing excellent customer service in a helpdesk setting.

Must-Have Skills

High School Diploma or equivalentMinimum of 2 years of IT experienceSupport activities including remote troubleshootingExperience with Windows 7Network troubleshooting

Nice-to-Have Skills

Experience with serversExperience with printersKnowledge of enterprise IT environmentsExperience with ticketing systems

Tools & Platforms

Microsoft WindowsRemote support toolsNetwork hardware

Required Skills

Windows 7Remote troubleshootingNetwork supportHelpdesk supportServer troubleshootingUser account management

Hard Skills

Windows 7TroubleshootingNetwork supportHelpdesk supportRemote supportUser account managementSoftware updatesServer troubleshootingRouter configuration

Soft Skills

CommunicationCustomer serviceProblem-solvingAttention to detailTime management

Industry & Role

Industry Information Technology
Job Function Provide remote technical support and troubleshooting for client IT environments

Keywords for Your Resume

Tier 2 Helpdesk TechnicianWindows 7Remote troubleshootingNetwork supportHelpdesk supportServer troubleshootingUser account managementSoftware updatesRemote supportIT experienceTroubleshooting

Deal Breakers

Lack of experience with Windows 7, No remote support experience, Less than 2 years of IT support experience, No troubleshooting skills

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